Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust ...

February 23, 2016

After uninstalling the app, the very next day it sent an email to a customer whose item is en route still. What?

Jrmyln
United States
7 days using the app
Edited January 17, 2020

I am very satisfied with the App. very quickly technology support and professional support, thanks Yotpo, Nice

gooddmall
United States
About 6 hours using the app
Yotpo replied January 17, 2020

Thanks for your review, happy to hear our customer support team is hitting the mark!

August 3, 2023

El servicio es excelente. Cuando no entendí cómo funcionaba la instalación manual de la aplicación en shopify, contacté con el servicio de chat y Joian Z fue encantador al solucionarme mis dudas al instante.

Noi Clíope
Spain
About 6 hours using the app
April 28, 2020

Tough at first to get this all working but the support was fantastic and helped me get it u and running on our site very efficiently! Great reviews App!!

Koy Clothing
United Kingdom
6 days using the app
December 30, 2023

Ruzsel was such an amazing guy he helped me with everything great

Kther
United States
About 6 hours using the app
Yotpo replied January 19, 2024

Thanks for your feedback, we really appreciate it.

June 17, 2019

The support I received was phenomenal. THANK YOU, JAN! I was having a few issues with the on-site widget showing reviews as well as getting star ratings to show on Shopify product collections. One of Yotpo's Growth Support Hero's by the name of Jan was incredibly helpful! Overall, loving Yotpo.

One Strong Herd
United States
About 6 hours using the app
Yotpo replied June 20, 2019

Wow! So happy to hear we are meeting the mark when it comes to support, One Strong Herd! Thanks for taking the time to leave a review :)

February 24, 2023

Thank you James for such a prompt reply and fix, it helped us a lot and you were able to get us up and running !

JÄRV Outdoor
Sweden
About 6 hours using the app
Yotpo replied March 9, 2023

We appreciate your feedback, thank you!

July 13, 2022

Still a little early to give 5 stars, but the customer support is great. Very hard to come by apps these days that don't just try to send you to the FAQ's.

Playground
United States
6 days using the app
October 7, 2021

Don was super helpful as I was super frustrated the past few days navigating this site. So many small nuiances with this site just like shopify. Yap doesn't explain it all step by step and the steps can be confusing. Each time I had an issue the yatpo customer service team had to actually go in and execute the job for me! I truly appreciate them but yap need to be more user friendly because at ...

Balaeyon
United States
6 days using the app
April 13, 2018

This app is perfect ... if you have $8000/year to spend on it.
Their plans are absolutely not adapted to small businesses, which is disappointing on shopify where most users run small businesses.
I would be more than happy to pay $300-$500/year + variable fee depending on volume, but the "growth" plan don't even include photo reviews (a feature that I need).
So I guess I will stick to the free ...

Fabrikframe
Canada
7 days using the app