Reviews (7,174)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.
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I am very satisfied with the App. very quickly technology support and professional support, thanks Yotpo, Nice
Thanks for your review, happy to hear our customer support team is hitting the mark!
El servicio es excelente. Cuando no entendí cómo funcionaba la instalación manual de la aplicación en shopify, contacté con el servicio de chat y Joian Z fue encantador al solucionarme mis dudas al instante.
Tough at first to get this all working but the support was fantastic and helped me get it u and running on our site very efficiently! Great reviews App!!
The support I received was phenomenal. THANK YOU, JAN! I was having a few issues with the on-site widget showing reviews as well as getting star ratings to show on Shopify product collections. One of Yotpo's Growth Support Hero's by the name of Jan was incredibly helpful! Overall, loving Yotpo.
Wow! So happy to hear we are meeting the mark when it comes to support, One Strong Herd! Thanks for taking the time to leave a review :)
Ruzsel was such an amazing guy he helped me with everything great
Thanks for your feedback, we really appreciate it.
Thank you James for such a prompt reply and fix, it helped us a lot and you were able to get us up and running !
We appreciate your feedback, thank you!
Still a little early to give 5 stars, but the customer support is great. Very hard to come by apps these days that don't just try to send you to the FAQ's.
Don was super helpful as I was super frustrated the past few days navigating this site. So many small nuiances with this site just like shopify. Yap doesn't explain it all step by step and the steps can be confusing. Each time I had an issue the yatpo customer service team had to actually go in and execute the job for me! I truly appreciate them but yap need to be more user friendly because at the moment it is not...
This app is perfect ... if you have $8000/year to spend on it.
Their plans are absolutely not adapted to small businesses, which is disappointing on shopify where most users run small businesses.
I would be more than happy to pay $300-$500/year + variable fee depending on volume, but the "growth" plan don't even include photo reviews (a feature that I need).
So I guess I will stick to the free plan, unless I get tired of the "powered by Yotpo" mention and just decide to switch.
I am really dissapointed to see such a great app be unnaccessible to most Shopify users and I think that the Yotpo team miss a great opportunity by not offering a decent offer between free and premium.
I also think that this page is a bit misleading as it does not mention it clearly.
Love the service so far - we've gotten more reviews in the week that we've been using it than we did in the two years previously with our old software. My one complaint is that the growth plan seems to leave out a few key features that are in line with other features that are offered. It feels like an attempt to up-sell you to the premium plan. I could be wrong about that, but when I asked for clarification from the Yotpo employee who helped us onboard, I never heard back.