Reviews (7,148)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.
Refine
-
By rating
Yonel was super helpful in getting Yotpo optimized on my website. Could not have done it without his assistance.
I am very happy with the customer service provided when installing this app.
Ronel is a five star :)
I ended up not using it because it wasn't what I was looking for BUT they were extremely helpful! They went above and beyond.
Joian Z was fast and efficient in helping me to resolve my query and checking that the installation of the app was done correctly.
Their pricing is hard to understand. From the app store it looks like it is $19 for more than 50 orders a month. It actually starts at $19 for 50 orders and goes up from there. At 100 orders a month it is $50. When I was installing I tried to contact their customer support several times, and it took 2 days to get an email back. Having compared several apps now, this app does not seem worth the money especially considering you cannot get a hold of customer support easily.
Thank you for taking the time to leave this review. We are constantly working on our pricing and package options in an effort to provide the best solution for businesses at each point in their journey. However, we understand that it's not always the right fit for everyone. Our customer support representative has already contacted you to try and find the best fit for you.
So far so good, I have just installed the App and it is so fast to set up that it was already live before I could realize it. I had some doubts about how to change the language in the settings and how to enable or disable the widget on our site, and I received great support from YotPo Team (Daniel P. was very kind and fast). Now I am just waiting for the final "review upload" to take place from our previous service, hopefully the integration will conclude successfully. Will write back if not achieved ;-)
A heads up: The pricing listed for this app is very misleading. The price now seems to depend on the number of emails sent. So "$15" monthly turned into $49. ETA: NO where on their pricing did it say "starting at" at the time I installed this app
Thank you for leaving a review — we apologize for the inconvenience. After looking into your account, we saw that this issue has been resolved. However, if you're still experiencing issues, please reach out to us for assistance.
This app doesn't give you a chance to configure the settings, emails etc. - it just sends emails on its own, with no chance to review/track or anything! I have never seen anything like this.
John B was cool, helped me get my widget installed. I see a lot of scary reviews so i will preface and say i'm leaving this based off of the assistance. I hope my experience is good.
Rilu Jane provided excellent customer service, because of the representative I would recommend Yotpo to anyone with an e-commerce business.