Reviews (7,151)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

April 25, 2023

Doner P was very helpful and fixed our problems quickly! We are so happy with the customer care. Thank you!

MŪN
United States
Over 6 years using the app
September 29, 2023

John B. was great help when I had some issues with duplicate reviews. Love Yotpo!

The Letter Market
United States
Over 6 years using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback.

Edited August 11, 2022

Fastest service in town! Thank you so much! Happy S. was amazing and to the point...highly recommend this app!

Oak + Tonic
Canada
Over 6 years using the app
Yotpo replied November 8, 2020

Thank you so much for leaving a review! We're happy to hear Mary Ann was able to help you and we'll definitely pass on your kind words.

July 13, 2016

It works as expected. We don't have a plethora of reviews coming in, but then we have a tiny presence online. But if you need a review app this is a must go to.

Test Store 481
United Kingdom
Over 6 years using the app
July 10, 2021

Customer service was 5 star, Manny was brilliant and helped with some final tweaks of code so everything looked perfect on our website. Highly recommend, the customer service support is great!

At Health Australia
Australia
Over 6 years using the app
October 19, 2019

Awesome app & awesome support. Super responsive live chat to get you going too. Don't hesitate to get this on your store!!

Amonie
Australia
Over 6 years using the app
Yotpo replied October 28, 2019

Thank you for leaving a review, we really appreciate it. Glad to hear you're enjoying our live chat support & Yotpo!

Edited January 28, 2020

Yotpo is very easy to use. It's a great way to get some honest reviews of your products, plus their support team is quick to help if you need it! Great app.

Beautiful Taiwan Tea Company
United States
Over 6 years using the app
December 18, 2023

Great app, but the service is amazing. I'm on the free plan and I deal with a human (not bot) and they always fix it promptly! Last time "Ruzsel J" helped me.

Highly recommend!

Orto Urban Gardens
Australia
Over 6 years using the app
Yotpo replied December 20, 2023

We appreciate your feedback, thank you!

Edited November 23, 2023

I spoke with this agent name Doner who is very helpful and efficient in providing answers and taking action to what my concern about. You should have all your agent like that

Hairbrella
United States
Over 6 years using the app
April 11, 2013

What a fantastic app, what fantastic service, what more can I say! - Smiley Face!

www.gummybabies.com.au
Australia
Over 6 years using the app