Reviews (7,165)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

October 30, 2017

Cool app but overprices.
Really to expensive for small business.

got loox for cheaper price,,much cheaper..

Fobiu8
United States
About 22 hours using the app
December 13, 2019

they charged me 29$ right away
FOR THAT PRICE, NOT WORTH IT
IM PISSED OFF I FEEL LIKE I'VE BEEN ROBBED AND I DONT LIKE OTHERS TO TAKE MY MONEY AND GIVE ME NO VALUE IN RETURN

TOPGRILLZ™
Spain
About 22 hours using the app
Yotpo replied June 30, 2020

Firstly, we want to apologize for any negative experience you may have had with us. We're constantly reevaluating our pricing model to try to give each and every business the right package in terms of price + service. Secondly, we have recently updated our pricing model to be more flexible - you can find more information on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from just $19/month up to $249 a month.

If you would like to get in touch, we would be happy to assist you further and have 24/7 support for any questions or issues that might come up. Thank you again for taking the time to leave a review, we really appreciate it.

March 16, 2022

Really pleased with my experience with customer service, very helpful and reactive. I will recommend Yotpo

DoggySquad
United Kingdom
About 1 hour using the app
October 4, 2017

How to delete this crap from my store.

Moon Tronics
United States
About 21 hours using the app
May 31, 2021

don was great, really helped, all good, free plan is fine although the rest of this is just to get 100 limit

Type One Style
United Kingdom
About 1 hour using the app
Yotpo replied June 1, 2021

Thank you for taking the time to leave a review!

March 18, 2022

I have spent DAYS trying to find the right app. I've been so angry and frustrated but THIS is the app!!! I wanted a review page where all my reviews were. Who knew that was such an ask. This was my last app I was going to try before I gave up and I'm so glad I did. I reached out to customer support and Eunice is a WIZARD!!!! Not only did Eunice do all the work for me getting it installed but my page is fully functional and set up and its everything I wanted!!! It was so so so easy! ZERO effort on my part! Side note, it only took a few minutes! Best customer service I've had in days!!! Thank you Eunice for saving me and removing all my stress!

Shenanigans By Sam
United States
About 1 hour using the app
Edited February 7, 2018

Great software, but the pricing is a big problem for small and new businesses. We found Judge.me to be a better and more affordable option for our needs. Their $15/month plan has 95% of what Yotpo has for 3% of the cost.

Seedles
United States
About 23 hours using the app
December 14, 2022

Doner p was helpful in getting me set up with automatic email integration.

Thanks a bunch for the supportive help

Ultmeche
United States
About 1 hour using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!

February 13, 2023

Simoun was very helpful with the setting up.
I cannot judge the app itself yet, but it looks promising.

Wood Factory
Switzerland
About 20 hours using the app
Yotpo replied February 24, 2023

We appreciate your feedback, thank you!

January 21, 2018

Awesome set and forget app....love it!

Endurelite
United States
About 1 hour using the app