Reviews (7,164)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

November 25, 2022

The customer service staff Albert V is so nice and patient to solve our issues and perfectly figured them out. Truly recommend this app!

Oloyoyo
Hong Kong SAR
About 1 hour using the app
November 2, 2015

We we're really interested in getting this app, as we believe customer reviews are important to any business, trying to make a difference. Unfortunately , We have requested help as there seems to be an issue creating an account, and getting the app installed properly. Every email, sent takes days for a response, and then once you reply to that email, it takes days again for another response and still nothing. So I will look into another app. Good luck to those that were able to get it up and running with no issues. Im sure if I wait a few months it might happen. But I need something Now.

Foreverstore Com
United States
About 1 hour using the app
April 18, 2022

James has been super helpful in getting us set up. Great customer service, very responsive! Thank you!

Ruby Bond
United States
About 1 hour using the app
April 16, 2021

Great customer service with setting up this account. Looking forward to getting started, have heard wonderful things about this reviews app.

zanartefacts
United Kingdom
About 1 hour using the app
October 30, 2023

Great app, awesome support from Ruzsel J

Ethical Nutrients
Australia
About 1 hour using the app
Yotpo replied November 28, 2023

Thanks for your feedback, we really appreciate it.

January 2, 2023

I ran into a few challenges transitioning over from a prior app. Doner P was extremely helpful in making sure my reviews transitioned over.

Women Empowerment T-Shirts & Apparel | CP Designs Unlimited
United States
About 1 hour using the app
Yotpo replied January 18, 2023

Thank you for sharing your thoughts with us!

May 10, 2022

Excellent customer service. I've not used the app yet as I'm still in the process of installing it, but I had first class help from their chat assistant. Great start to using a new review app. Thank you!

Save My Knickers
United Kingdom
About 1 hour using the app
June 15, 2023

Thank you John B for assisting! Was really helpful. Looking forward to do more with the Yotpo app!!!

bungu
Japan
About 1 hour using the app
Yotpo replied June 15, 2023

We appreciate your feedback, thank you!

July 20, 2023

Best review app & support is pretty good.
Thank you very much for your help with everything.
Highly Recommend.

Xpert Sign Tools
United States
About 1 hour using the app
January 19, 2023

Needed help with widget install and James Edmar C was awesome and got it done quickly! Appreciate the great service.

BreathableBaby
United States
About 1 hour using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!