Reviews (7,090)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

June 28, 2016

beedezigned highly recommend Yotpo. Since incorporating Yotpo in 2013 :: 99% of customers reviewed our products and service to be 4-5 stars - with 96% of them rating beedezigned a perfect 5 stars!! If you have fantastic products and couple that with awesome service, let your customers tell the world through Yotpo. It's a little tricky to install and navigate, however definately worth it, as ongoing use offers major benefits to your business. www.beedezigned.com.au

Bee Dezigned
Australia
About 3 years using the app
January 3, 2015

Have been using Yotpo for the last couple of months. I have been getting consistent reviews from customers. Customer support is timely and reminders from Yotpo for "Recommended reviews" are helpful. Will surely consider upgrading my plan! Keep up the good work pls.

onlybrown
Singapore
Almost 3 years using the app
November 22, 2022

We were trying to install the app and get everything taken care of for our launch and Warly was able to walk us through and help us get everything in order.

Seven Island
United States
Almost 3 years using the app
April 6, 2023

The app and system works great, the product update progression has been a bit slow but I've seen a lot more lately.

season eqpt.
United States
Almost 3 years using the app
March 22, 2015

Great app that helps in a lot of ways. Not quite perfect yet, as it's still a little bit unclear how to make things look just the way you want them to when they appear on your website or on social media, but aside from that, it's an excellent app with great service.

JapanWifiBuddy.com
United States
Almost 3 years using the app
August 17, 2023

John B was helpful when we needed to downgrade our account. Only reason for this change is because our store is closing. I was able to easily dowload the file of all reviews prior to doing so.

Wagtopia
United States
Almost 3 years using the app
January 19, 2021

I use this app to collect reviews for my e-commerce website. It's great advantage that this app can be used for free without limitation of period.
But in terms of arrangement, it has some problems. For example, the review writing form can't be arranged. And it's not so easy to add review and stars to your website. You have to arrange code thought the instructions are not perfect.
But you don't need to worry about that. The support teams of YOTPO will support you as same as they resolve my problems in a few days. If you won't feel bother to ask them to fix problems, this app will help your website.
Thank you support team.

Manda Koso SG
Singapore
Almost 3 years using the app
Yotpo replied January 26, 2021

Thank you for taking the time to leave a review. We are constantly working on improving our products and your feedback is very important to us. We are glad to hear our support team was able to help you with your issues and that you are up and running!

January 11, 2022

I didn't understand the app first, I write to support and where super helpful and fast. My clients have loved to interact within the site :)

PPMARKET
Mexico
Almost 3 years using the app
August 30, 2019

We use this app and we are seeing a good ROI. It's unfair that you need to be on an annual plan before you can have the Klaviyo integration. The customer service chat that comes with the Growth plans is instant and very helpful. Thanks Rael.

Equi Botanics
United Kingdom
Over 2 years using the app
Yotpo replied September 18, 2019

Thanks for taking the time to leave your feedback, Equi Botanics!

July 30, 2022

Great customer service. Always reply promptly. I have had a lot of issues with this app sadly, but they always help me. Might be my theme that has been the issue some times. It is one of the best reviews apps as far as I can see. And I have used them for a couples of years now.

Designstoff
Norway
Over 2 years using the app