Reviews (4,719)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing customer reviews, enhancing brand trust, and boosting sales conversions. They value its seamless Shopify integration and features like the review carousel and syndication across platforms. The responsive and professional customer support, especially via live chat, is frequently praised for its effectiveness in enhancing user satisfaction and fostering customer engagement and retention.
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Vien Saints did an amazing job with customer support. We were able to share our collaborator code through Shopify and he was able to hop on and get all of the backend stuff done to fix some minor issues and I didn't have to lift a finger. Can't speak highly enough about my customer service experience with Yotpo!
Awesome to hear! We appreciate the great feedback!
5 stars for support. Vien was particularly responsive and informative. Could do with a few more features that would make tracking easier and more user friendly navigation.
We appreciate the feature suggestions and will keep them in mind! Thanks for your feedback!
Needed help with a broken image on review invite and Robert kent helped me so quickly and efficiently making it so much easier! He was so friendly and very patiently answered my questions!
Thanks so much!
Thanks for the kind words! We're so glad the support was quick, friendly, and made things easier for you. 😊
Jeffrey M was extremely helpful resolving my widget library issues. I was having trouble switching from the legacy widgets to the newer versions. They just wouldn't appear! Thanks for the quick fix!
Thanks for sharing your experience! We're glad the issue with the widget library was resolved quickly and that the transition to the newer versions is now working smoothly. Always happy to help! 🚀
Yotpo´s support has always been top quality. Doner helped me with my recent issue, resolving it quickly and with out problems.
Thanks for the great feedback! We're glad to hear your issue was resolved smoothly and that the support continues to meet your expectations. Always here to help! 💯
Allen T helped me change some wording on an outgoing email. I really appreciated the screenshots and screen recordings he shared to help streamline the process. Thanks again!
Thanks for the great feedback! We're happy to hear the guidance was clear and helpful in getting things updated smoothly. 🎉
Mr. Reymon Alvero N was incredibly helpful, patient, and professional throughout our interaction. He provided clear support with a calm and friendly attitude, making the experience smooth and pleasant. Excellent customer service!
Thanks for the kind words! We're thrilled to hear the support was clear, patient, and made your experience a positive one. 😊
This app is amazing! It has really helped streamline my workflow, and the features are super easy to use. I ran into a small issue with the review count not showing up, but Vien Saints E was incredibly helpful and quickly resolved the problem. Their support was excellent, and now everything works perfectly. I highly recommend this app and their great customer service!
So glad to hear the app is working well for you! Appreciate the recommendation!
Wendyle from support was very helpful in addressing some challenges I was having with the on site widgets. They took care of the issue and helped with installation quickly.
Thanks for the feedback! Glad the issue was resolved quickly and the widgets are up and running.
Excellent app, Support is knowledgeable as well.
Vincent was my most recent support person.
Thank you for the feedback. We're glad to hear you're enjoying the app and that the support team has been knowledgeable and helpful!