Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

September 26, 2024

Great customer service experience with Arven

Studio Null
United States
Almost 2 years using the app
November 15, 2024

Daniel P, you're great thnx

Galway Bay Apparel, LLC
United States
3 months using the app
November 11, 2024

Great app and customer support. Reymon A. N. was really helpful in moving our reviews from our old Woo store over to our new Shopify store :) Thank you!

Rén Gifts
Australia
3 months using the app
September 27, 2024

Thanks to Reymon N he went above and beyond to help me with a review issue that no one else could!

SubLuna
United States
Over 1 year using the app
November 11, 2024

I would have given this a 4.5 if given the option... the only reason I didn't give it a five was that it took a little bit of running in a circle before the issue was resolved. Thanks to Ethelbert Santos, it finally was resolved. It may have just been a communication issue. Otherwise, I highly recommend this app and the one for email/sms. Good job Ethelbert!

Chris Thompson Bags
United States
2 months using the app
September 3, 2024

Overall app is fine but the support I got was terrible. They took so long to respond and the issue I was facing hasn't been resolved.

RunwayCurls
United States
Over 7 years using the app
Yotpo replied September 30, 2024

Thank you for your feedback.

We have taken action about the delay and we're glad we were able to fix the issues through your support case.
Feel free to reach out again.

September 12, 2024

WOW ! I'm very happy I was able to placed my carousel thanks you for your help. you are amazing.

Foreign Lashes
United States
Almost 3 years using the app
Yotpo replied November 4, 2024

Thank you for sharing your experience!

November 20, 2024

After over a month of trying to import reviews Wendyle got my case and instantly uploaded my reviews into Yotpo. With out exaggerating I spent over 1 month requesting assistance and not a single person was able to help out. Yotpo needs more reps like Wendyle.

Nutri Nation
United States
About 1 month using the app
November 13, 2024

When I contacted customer service, I was connected to Doner, who solved my problem quickly. We are very happy with this product.

The Twisted Monk
United States
About 1 month using the app
September 24, 2024

Great customer service if you have any issues!

Naturally Love Hue
United States
10 months using the app