Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

September 29, 2024

Doner is really great man, he understand the needs quickly and provide the best quality customer services. thanks

Precious Tails
United States
4 months using the app
October 13, 2024

Great Service and great support!

Special thanks to Vien who helped me out greatly.

Vink Whisky
Netherlands
12 months using the app
August 9, 2024

Ruzsel John was able to fix a problem I had tried over a number of tickets. His communication was easy to understand and he got right to the point the others had not. Really appreciate the help - quick, simple, and easy!

Thank you

Goodwear USA
United States
Over 5 years using the app
Yotpo replied August 19, 2024

Thank you for the feedback!

September 27, 2024

Thanks to Reymon N he went above and beyond to help me with a review issue that no one else could!

SubLuna
United States
Over 1 year using the app
November 21, 2024

Vien successfully helped to remove the ld+json script that was causing some minor search console issues.

Camofleur
United States
9 months using the app
October 9, 2024

App works fine and great help from the support team. Thanks Vien for all your help!

Tavellio
Netherlands
4 months using the app
September 12, 2024

WOW ! I'm very happy I was able to placed my carousel thanks you for your help. you are amazing.

Foreign Lashes
United States
Almost 3 years using the app
Yotpo replied November 4, 2024

Thank you for sharing your experience!

August 29, 2024

Doner P was able to fix a problem. His communication was easy to understand and he got right to the point the others had not. Really appreciate the help - quick, simple, and easy!

Thank you.From japan.

CARINTHIA
Japan
8 months using the app
Yotpo replied September 20, 2024

Thank you for your feedback. Rest assured, we aim for 100% quality across all our support agents. Appreciate it!

September 4, 2024

I spoke to Jeorge and he was wonderful! He solved all the issues I had and I was about to pay someone to this work for me. Im so happy i reached out to the customer service chat before! Jeorge was super easy to communicate with as well and understood everything I needed fixed. Thanks again Jeorge!

Soulreignty
United States
4 months using the app
Yotpo replied November 4, 2024

Thank you for sharing your experience!

August 15, 2024

I had an issue with the changing the email associated with our account. Arven was a great help and very quick to make the necessary changes.

We also had an issue with linking our new website with the Yotpo App. The customer support was very quick in responding and fixing our issues.

African Breese
Canada
Over 9 years using the app
Yotpo replied August 19, 2024

We're glad Arven was quick to help with your issues! Thanks for the feedback!