Yotpo Product Reviews & UGC

Joian Z helped me out with an issue we had, really quick and efficient. Massive thanks!!

Great App - Helps give my customers reassurance on their purchases and brand trust.

Also customer support is great, thanks so much!

I've had a few issues overtime with the app that were easily solved. However, one customer support agent in particular, John G, was quick and efficient in helping with my issues.

I am super happy with the support given by Rhenant. He helped me with the issues, fix the new widget on our website. and he was very kind as well

May 23 review - UPDATE
I have to say that once you get the app integrated and moving - which will probably take 2-3 weeks of massive amounts of back and forth over email, explaining the same thing repeatedly to different people and doing multiple chats to trouble shoot - it's good.

However, if you get a free trial period overestimate your # of orders because even if you're told that you can adjust it during your free plan, you cannot and nothing will move the support team to help you to do it. So, opt for the higher plan and just downgrade it on the last week of your free trial because we didn't do that and, as a result, we are missing reviews being captured for half of the month of May. And it doesn't matter that our sales rep told us we could adjust the # during the trial or that it can't be that hard of a switch on the backend - no support person will do it for you without canceling your trial and charging you in full. It's incredibly frustrating.

March 18 review - This is specifically a review for the service that I got from John G. over chat - he gets all the stars and all the goodness - he spent over an hour with me going through my list of questions that had been submitted repeatedly to the support email at Yotpo which went silent for a week solid (incredibly frustrating).

So I waited for an hour in the line to get help on the chat and I would rec just doing that because while it took FOREVER to get to him, once John G. helped me we ticked through my list over the course of the next hour and a half and he fixed everything for me and answered all of my questions. There was no having to explain things repeatedly, he understood and he fixed it and we moved to the next thing.

I think once it's running Yotpo is good but the onboarding is significant so just make sure you have the time to sit and hammer all of the details out. And hope you get John G. on the chat!

Spoke to Customer service, Ruzsel was amazing! We got on a call and he helped our problem in under 3mins.

Support is very responsive! Really like the platform and how it displays on our website.

good service from Ruzsel John Nabong

I had an issue with exporting my reviews, but Mitch from customer support helped me with my situation really well and I look forward to using this platform.

I never leave reviews, I worked with John G and he was AMAZING. everything was fixed quickly, no issues at all. I had multiple issues and he fixed all of them within minutes. THE BEST experience!