Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

October 28, 2014

Great app to generate customer reviews. Great customer service. Definitely consider upgrading to Premium -- it's been more than worth it to us.

bootcuffsocks.com
United States
About 6 years using the app
Edited May 7, 2023

Excellent customer service! If I have any problems at all with the widgets or app in general, I am always helped in a lovely, friendly & efficient way. A special thanks to Reinier for this! :)

Lauren Dickinson Clarke
United Kingdom
About 6 years using the app
Yotpo replied October 28, 2019

Thank you so much for taking the time to leave a review. We're so happy to hear our customer support is hitting the mark and was able to help!

October 21, 2022

Simoun Francis S was extremely helpful. Thank you for helping us. We feel comfortable going back to yotpo help services for any other question.

Wilder Harrier
Canada
About 6 years using the app
May 3, 2014

Amazing app. easy to install and made my website look pro. totally recommend it

Amboni Organics
Australia
About 6 years using the app
August 9, 2013

Quality app, the free option seems fine for a small business. Just waiting for the reviews to roll in now!

kenkotea
Australia
About 6 years using the app
Edited January 16, 2022

Support was amazing. Ronel R has been fantastic and getting our expansion stores up and running. Cant thank him enough. Five star

Twenty First Century Herbs
United Kingdom
About 6 years using the app
September 1, 2020

Good app, excellent customer service. Leizel from the team help me on each step and the app works now perfectly.

GolfCenter.fr
France
About 6 years using the app
November 9, 2021

Kenn was so helpful and answered all my questions quickly and kindly. I used Yotpo for several years and eventually decided it's too expensive for how few customizations you can make. But the customer service is great.

Free Label
Canada
About 6 years using the app
February 26, 2020

VERY responsive and helpful, highly recommended!!! Service staff is very helpful and help us did the coding to improve the website.

SiiZU | Sustainable Fashion
United States
About 6 years using the app
February 15, 2019

Works great and customer service is very quick and helpful! We had a bit of a glitch happening and they went in and fixed the code within 24 hrs.

Giving Gifts
Canada
About 6 years using the app