Reviews (7,098)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

August 27, 2019

Good app, easy to use good customer support with integration into the theme and the usability is easy, decent posts and layouts in general

Paul James Knitwear
United Kingdom
About 6 years using the app
Yotpo replied August 28, 2019

Thanks for the great review, Paul James Knitwear!

June 13, 2013

Where have you guys been all of my life!! Honestly can't big you up enough for the ways in which this app has helped my store. Keep up the hard work.

Basketball Megastore
United Kingdom
About 6 years using the app
October 5, 2020

We have used Yotpo for nearly 5 years now at the Reinforced Bed company. It has been a valuable investment, generating trust amongst new and existing customers. It is quite an expensive app, but it pays for itself through the extra sales it generates. It also helps creates more traffic to the site through its embedded rich snippets on google's search engine. Plus, it helps us maintain our customer relations in case anything goes wrong.

Reinforced Beds
United Kingdom
About 6 years using the app
Yotpo replied October 11, 2020

Thank you for taking the time to leave a review. We're happy to hear you're a satisfied long-time customer. We're very excited to be a part of your brand.

March 18, 2018

We've been using Yotpo now for around 2 years, and absolutely love it. The interface is easy to use, the support is excellent, and our customers respond really well to it.

Thanks team yotpo!

Brayola
United States
About 6 years using the app
January 20, 2021

Great customer service with a real human. It would be great to have more design flexibility but for a free plan, it's pretty decent.

MAMIMU
United Kingdom
About 6 years using the app
Yotpo replied January 26, 2021

Thank you for leaving your review. We are continually working on improving our plans, so your feedback is greatly appreciated.

October 21, 2022

#1 review app! Customer service is just GREAT. Truly makes it an easy flow experience to use their product. Thanks again

Ultimight
Norway
About 6 years using the app
May 15, 2022

Excellent response from Nick! He quickly installed the Yotpo widgets on our new theme, and got our reviews up and running.

MIELLE
United States
About 6 years using the app
November 21, 2019

Very good functionality. Great customer service, if you get the right person - big ups to Bernard! Downside is the cost. They really need to have more functionality at a more reasonable price - I'm specifically talking about the Google shopping integration etc.

Huski
New Zealand
Almost 6 years using the app
Edited October 2, 2017

Now they've reviewed their plans and offer all the features on a per order basis I'm re rating this. Glad we don't have to upgrade to the old £400 a month plan. Thanks guys

Bedfordshirebeardco
United Kingdom
Almost 6 years using the app
May 12, 2021

Jo Lorenz a support agent at Yotpo assisted my with the integration of our reviews into our shopify theme. He was extremely helpful. The support was excellent!

Sump Alarm
United States
Almost 6 years using the app