Reviews (7,151)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

January 17, 2015

Fantastic app. Love receiving the reviews and be able to share them. One thing I would like to see without having to pay for it is the ability to say "Thank you for your review and your business" to my customers. Other than that, I'm happy with the way the app works. Thanks!

Southern Zoomer Online Store
United States
About 6 years using the app
June 16, 2021

Thank you Louanne from Yotpo for providing great tech support with figuring out automatic coupon email! :)

Lémore
United States
About 6 years using the app
September 16, 2019

I have been using this app for a few years now and I love the ongoing support I receive. Can't recommend it enough. Thanks Karl!

Zed&Q
Australia
About 6 years using the app
Yotpo replied September 18, 2019

Hey Zed&Q, thanks for your review! We LOVE hearing from our legacy customers and are so pleased to know that we are still meeting the mark when it comes to our product and services!

March 5, 2014

Its really very nice and simple application, giving me lots of value.
I am hoping to get good amount of sale through this channel as well....

Archana Fashion Attire
India
About 6 years using the app
Edited April 19, 2020

Great customer support team. Went the extra mile to help us resolve a request. Responsive and patient.

SOURCE Collections
Singapore
About 6 years using the app
August 27, 2019

Good app, easy to use good customer support with integration into the theme and the usability is easy, decent posts and layouts in general

Paul James Knitwear
United Kingdom
About 6 years using the app
Yotpo replied August 28, 2019

Thanks for the great review, Paul James Knitwear!

June 13, 2013

Where have you guys been all of my life!! Honestly can't big you up enough for the ways in which this app has helped my store. Keep up the hard work.

Basketball Megastore
United Kingdom
About 6 years using the app
October 5, 2020

We have used Yotpo for nearly 5 years now at the Reinforced Bed company. It has been a valuable investment, generating trust amongst new and existing customers. It is quite an expensive app, but it pays for itself through the extra sales it generates. It also helps creates more traffic to the site through its embedded rich snippets on google's search engine. Plus, it helps us maintain our customer relations in case anything goes wrong.

Reinforced Beds
United Kingdom
About 6 years using the app
Yotpo replied October 11, 2020

Thank you for taking the time to leave a review. We're happy to hear you're a satisfied long-time customer. We're very excited to be a part of your brand.

March 18, 2018

We've been using Yotpo now for around 2 years, and absolutely love it. The interface is easy to use, the support is excellent, and our customers respond really well to it.

Thanks team yotpo!

Brayola
United States
About 6 years using the app
January 20, 2021

Great customer service with a real human. It would be great to have more design flexibility but for a free plan, it's pretty decent.

MAMIMU
United Kingdom
About 6 years using the app
Yotpo replied January 26, 2021

Thank you for leaving your review. We are continually working on improving our plans, so your feedback is greatly appreciated.