Reviews (7,153)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

June 13, 2013

Where have you guys been all of my life!! Honestly can't big you up enough for the ways in which this app has helped my store. Keep up the hard work.

Basketball Megastore
United Kingdom
About 6 years using the app
October 5, 2020

We have used Yotpo for nearly 5 years now at the Reinforced Bed company. It has been a valuable investment, generating trust amongst new and existing customers. It is quite an expensive app, but it pays for itself through the extra sales it generates. It also helps creates more traffic to the site through its embedded rich snippets on google's search engine. Plus, it helps us maintain our customer relations in case anything goes wrong.

Reinforced Beds
United Kingdom
About 6 years using the app
Yotpo replied October 11, 2020

Thank you for taking the time to leave a review. We're happy to hear you're a satisfied long-time customer. We're very excited to be a part of your brand.

January 20, 2021

Great customer service with a real human. It would be great to have more design flexibility but for a free plan, it's pretty decent.

MAMIMU
United Kingdom
About 6 years using the app
Yotpo replied January 26, 2021

Thank you for leaving your review. We are continually working on improving our plans, so your feedback is greatly appreciated.

October 22, 2020

Easily one of the best review apps available! Customer service is excellent. I reached out to customer service in order to make sure all of my reviews were moved over to my new theme without any issues, and Diane from Yotpo responded within the hour and made the appropriate changes without any issues at all. Highly recommend!

myphysioshop
Australia
About 6 years using the app
Yotpo replied October 25, 2020

Thank you for such a glowing review! We're thrilled to hear you're loving Yotpo.

October 21, 2022

#1 review app! Customer service is just GREAT. Truly makes it an easy flow experience to use their product. Thanks again

Ultimight
Norway
About 6 years using the app
November 21, 2019

Very good functionality. Great customer service, if you get the right person - big ups to Bernard! Downside is the cost. They really need to have more functionality at a more reasonable price - I'm specifically talking about the Google shopping integration etc.

Huski
New Zealand
Almost 6 years using the app
Edited October 2, 2017

Now they've reviewed their plans and offer all the features on a per order basis I'm re rating this. Glad we don't have to upgrade to the old £400 a month plan. Thanks guys

Bedfordshirebeardco
United Kingdom
Almost 6 years using the app
May 12, 2021

Jo Lorenz a support agent at Yotpo assisted my with the integration of our reviews into our shopify theme. He was extremely helpful. The support was excellent!

Sump Alarm
United States
Almost 6 years using the app
April 7, 2014

Simple, easy to use, and effective. Easily publish product reviews to product pages and social media. Definitely recommend.

WishBox
United Kingdom
Almost 6 years using the app
January 16, 2015

Outstanding app for collecting Customer Reviews after the sale, plus Yopto is automated. Thanks for the great app Yopto Team.

Womens Skin Care
United States
Almost 6 years using the app