Reviews (7,098)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

November 30, 2021

Great customer service, attentive & answered my questions directly after thoroughly reading through the issue and meditating on a solution. Was persistent in finding & implementing solutions with constant communication. Thank you Radly!

Little Colorado
United States
Almost 6 years using the app
Edited May 13, 2022

I've used this app for several years now and every time I need help they have gone over and above with service. Most recently Radly helped me understand and fix an issue I was having with emails. Service is A+++++ Very happy with Radly and Yotpo! Thank you~~ Nicki Lynn Jewelry

Nicki Lynn Jewelry
United States
Almost 6 years using the app
March 7, 2014

Easy to add to my website. I have zero IT skills and I did it on my own. Great to be able to have my product reviewed so easily. Thanks Yotpo!

spbang
United States
Almost 6 years using the app
Edited March 9, 2022

I used this app since my beginnings, and is a really amazing tool! I'm with the free plan and I had an issue and Nick from support helped me with all in seconds! super recommended!
Continue like that Yotpo! thanks!

ODILIA BRIDAL
Ireland
Almost 6 years using the app
February 5, 2020

Excellent app. One of the most useful apps on the App Store! It has helped increase sales and get several repeat customers. Very happy with the customer service. We've tried other apps and never managed to get customers to write any reviews. But with Yotpo, most customers respond to the reviews requests.

Milky Sheets
Australia
Almost 6 years using the app
Edited January 7, 2022

Yotpo is a great app to collect and showcase customer reviews. Plus, they're always updating and adding new features to make the software an even better value. And, on top of that, they have amazing customer service. Recently, I received a lot of help from James E. on chat support when I had to manually add Yotpo reviews back to my site after a theme update. James' customer service was top notch!

Speakeasy Travel Supply Co.
United States
Almost 6 years using the app
November 16, 2021

the support is amazing. Highly recommended app for reviews. Definitely more expensive than comparable apps but worth the extra dollars

Rugtastic
Australia
Almost 6 years using the app
April 7, 2015

Outstanding customer service! Great app. Thanks Steven for all your help!

IN SEASON JEWELRY
United States
Almost 6 years using the app
November 25, 2020

Top service. Super helpful! I had a problem with the placement of the reviews and they persisted to help even though im still on a free plan. I will cerntainly consider upgrading since i know customer service is this good. Thanks .

Bay Bridesmaid
New Zealand
Almost 6 years using the app
Yotpo replied December 2, 2020

Thank you for taking the time and effort to leave a review! We work hard to deliver the best service possible, and we’re glad to hear it's paying off.

April 18, 2020

Great app with professional staff ready to help in any situation. Highly recommend! Thank you very much and all the best for great team

Muscle Freak
Bosnia & Herzegovina
Almost 6 years using the app