Yotpo ‑ Product Reviews App

I didn't write a review for a while because I'm a real cheapskate (admittedly) and paying so much for a premium subscription service when free options are available really is something I resist. Don't ask me why. Even if the free option is clearly bad business, I'll usually choose it over a pay version. So for me to write a positive review of a pay service, it has to be totally stellar.

That all said, I have been a premium subscriber to Yotpo for three months and it is TOTALLY WORTH IT. Totally totally totally worth it.

First, I get a ton of reviews of our products now. I used to have to cajole people into leaving reviews, even manually emailing people asking if they would. Now, I have many reviews, and even have been able to personally handle the negative ones that have revealed some fantastic truths about pain points for the customer that I never would have known about if I didn't have Yotpo.

People who have just had mediocre experiences don't leave reviews because it's a pain to go write one and why bother? But the Yotpo email makes it so easy to leave a review that almost everyone does. From an actual customer just this morning: "I'm impressed with how you've responded! ... Thank you for the way you've addressed this. If you need anything else, I'll be happy to help. Have a great day!"

See? Amazing customer experience, thanks to a review. (his complaint was that his soap didn't last long... we figured out it was because he was keeping it in a travel case which didn't allow for air flow)

And of course I always love getting the emails with fantastic customer reviews. It cheers me up no matter what I'm doing. Just, "hey! looks like Sue got her order and... yeah! again! happy!" It's a real positive reinforcement on a personal level.

And you know what else on site reviews are great for? SEO. It keeps our site fresh and updated. We rank very highly thanks to the SEO... which brings me to the next point.

Second, their support is top notch. I have written their support many times with pretty dumb questions and minor issues like "what does this score mean?" and "how can I get the star reviews to line up under the products?" and "rich snippets aren't working! wah." And they have handled every one of my concerns in a very timely manner. Even just this morning, I gave one of their support staff access to my site so he could see why rich snippets weren't working. RICH SNIPPETS. These are killer for search results.

(in case you don't know what rich snippets are, it's what enables ratings to display with your products in search results -- a real eye-catcher and helps click-through a lot)

Third, they're always innovating. I use their Facebook ads feature and you can even choose to retarget to people who have already been to the page, right there in their own social feed. I thought technology like that was out of reach for someone like me, but nope. Here it is. In this little review app. And Sophie even personally responded to my question about what some ratings meant, taking a screenshot and suggesting a course-corrective action to optimize our ads.

I love how they take a 360-degree view of how product reviews can enhance a site and a customer experience. Really wonderful stuff.

Thank you, Yotpo!

I was just helped by Reinier. He was great and honestly deserves a raise for how good and helpful he was. Took his time to find solutions and solved my problem to perfection. Give this man a raise or promote him ASAP :)

I am using Yotpo for couple of years and its a great tool with a great support.
it is very easy to use

Thanks John B for helping to switch my reviews from my old site to new one! Awesome and friendly! Great!

UPDATE: Michelle, although very helpful, only came back to help only because I left this review. Which is precisely why I did it - Because I wasn't getting any help. Before she did I had already resolved the issue myself - . It's just a shame that we had to come to this to be listened to seriously.

I'll change this review if the situation changes, but lately the customer service is abysmal. I feel like rather than listening to what I am saying, they skim through my inquiry and do a copy paste. Now with a simple error, they haven't responded in days. If you change the layout, the reviews disappear even though the code is installed properly. Yotpo, what gives?

Easy to use, good moderation. Wish they had some intermediate plans between the '200 reviews requests' and the big custom plans. Seems like the selling reps only want to sell the big customer plans, and don't want to work with us little, but not tiny folks. I will say customer support is top notch, Ronal was prompt and took care of my questions/issue quickly.

Easy to use app, straightforward to navigate, and responsive support. I would recommend this for collecting product reviews..

Great product, easy to use and great customer service. Have had several instances they stepped in and helped me even with coding to make the presentation on our site perfect.

Ed was fantastic! The response was immediate, he fixed the problem ( we changed theme and all reviews were gone) and in a matter of 15 min it was everything solved! Very happy with the service. Do not hesitate with this app.

So basically I used to have a bad view of yotpo, hwoever, they resolved a $1500 billing issue and shoutout to all the support, especially Anne, I believe that Yotpo is very kind in support, and while I didn't speak to leadership, this Yotpo review was a 1 star and now my conception of them is 5 stars as they've processed a cost refund of almost $1,500 for a problem with billing. I've been on Shopify for years and Yotpo since then, I'm glad to say that my view of them has turned a full 180 to positive! Shoutout to Anne and Sheen and EVERYONE who helped resolve this. Including shopify's amazing support & billing team. Shopify apps and Shopify's platform are truly the best for eccommerce and Yotpo is so much better! Try them out, I have for 6 years, and even such a large issue is resolved, without much stress, so you'll be happy you did!