Reviews (7,051)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

July 10, 2024

Daniel P was a fantastic help today. Within 5 minutes he's fixed the problemo in my theme and I've got Star Reviews back on my store front. Thank you :)

Wild Venus
United Kingdom
5 months using the app
Yotpo replied August 19, 2024

Thanks for sharing your experience! Good to hear that the Star Reviews issue was quickly resolved!

August 30, 2024

Great Service provided by Ruzsel John Nabong. Thanks for the support!

HeatShrinkTubing.Com
United States
3 months using the app
Yotpo replied September 20, 2024

Thank you for your feedback!

August 14, 2024

Doner is very nice man,He was very enthusiastic about helping me with my problem

candylover
United States
3 months using the app
Yotpo replied August 19, 2024

Thanks for the feedback! appreciate it.

August 29, 2024

Great app! Ian Doner was extremely helpful and spent hours with me on the chat, answering my every question and solving every problem. If you're unsure about Yotpo, the customer service alone should make you download it. 10/10 recommended! Thank you!!!!

Bright Skin Cosmetics
United States
2 days using the app
Yotpo replied September 20, 2024

Thank you for the recommendation! We appreciate it!

June 15, 2024

Yotpo offers many features. They are too many to list here, but as a small business that is scaling quickly we also need features of larger business and they have all the bells and whistles. And customer service is always - and I mean always - top notch. Fast and friendly. Can't ask for more =)

Alchemystik
United States
Over 1 year using the app
Yotpo replied July 15, 2024

Thank you so much for sharing your experience! We're thrilled to hear that Yotpo's wide range of features meets your needs as a growing small business. It's fantastic to know that our customer service has consistently provided fast and friendly support. Your satisfaction means a lot to us, and we're here to support your business every step of the way.

June 24, 2024

Outstanding support as usual. I have been working on a several projects, and as a review and UGC manager, I always recommend Yotpo. Thank you, you guys never let me down.
Ty.
AT

The Wynwood Walls Shop
United States
9 months using the app
Yotpo replied July 15, 2024

Thank you so much for the review! We are glad to hear that you continue to trust and recommend Yotpo for your projects. Your support and satisfaction mean the world to us. If you ever need any assistance, we're always here to help.

August 23, 2024

Amazing support team.
Really nice interface for admin panel.
Easy to use import revies from other platforms

UAHERE
Ukraine
About 2 months using the app
Yotpo replied September 20, 2024

Great to hear feedback on our user interface and UX!
Our team is hard at work in revamping our UI and UX. Thank you for sharing your experience!

August 20, 2024

The customer service staff Daniel P answered and solved the problem very quickly, which solved my problem very well

My Store
United States
About 1 month using the app
Yotpo replied September 20, 2024

Quick responses indeed makes a difference. Thank you for sharing your experience.

September 13, 2024

Excellent solution, brilliant customer support and really impressive.

Thank you.

Cotswold Garden Furniture
United Kingdom
21 days using the app
August 17, 2024

Ruzsel John he got in call with me and got the app working so since i was planing to uninstall the app he changed my mind and make it working , thanks again for the

KwikShoppe
United States
14 days using the app
Yotpo replied August 19, 2024

We’re glad Ruzsel was able to resolve the issues and change your mind about uninstalling the app. Thank you for sharing your experience!