Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

October 23, 2024

Doner P helped us so kindly!
It's easy to access to chat!

フードコスメORYZAE
Japan
Over 2 years using the app
Edited October 29, 2024

Kelsey and the Yopto team have gone above and beyond to make sure my onboarding was figured out.

In the beginning there were some hiccups, but now that we are rocking and rolling I am seeing my reviews conversion go up significantly from Junip.

So far, very pleased!

LITTLE RAD THINGS
United States
14 days using the app
Yotpo replied October 29, 2024

We appreciate the valuable feedback and we apologize for the experience you went through.

From our discussion via email, we understand that all outstanding issues are now resolved.

We are continuously and actively working to optimize the admin's performance and our reviews import process will also be revamped for a much smoother and seamless experience.

If you need our assistance, please feel free to reach out to us anytime.

November 13, 2024

Great experience with the app so far. Support, especially Sheila R., has been fantastic.

Iris + Mill
United States
About 1 month using the app
September 22, 2024

Daniel P. was exceptional! fast and efficient service... he handled my question like an absolute pro! Thank you Daniel!

eleven44
Singapore
Over 8 years using the app
Yotpo replied November 4, 2024

Awesome experience. Thanks for sharing!

September 18, 2024

The peoples are really helpful! I'm happy to say their customer support is good and helpful.

prosperacorp
United States
About 1 year using the app
Yotpo replied November 4, 2024

Thank you for your review!

November 21, 2024

great service thank you

Botenor
France
Over 1 year using the app
November 21, 2024

Customer service is on point and very helpful. The app is customizable and easy to use. Love how there are so many options to use to brand the reviews for the website and landing page.

AURORRA By ARRIS
United States
3 days using the app
November 10, 2024

Reymon Alvero was incredibly responsive and patient, helping me quickly resolve an issue I was stuck on. He figured out the problem in no time and made the process so much easier. Good sales support!

ArtfulTravelPast
United Kingdom
5 days using the app
August 29, 2024

Vien has been amazing helping me finding the right things I needed for editing the widget for the webshop.

Loof
Netherlands
Over 2 years using the app
Yotpo replied September 20, 2024

Good to hear about your experience! Thank you for sharing.

October 17, 2024

Reymon Alvero N was very helpful in resolving my concern.

Tres Jolie Beauty Lounge
United Kingdom
Over 6 years using the app