Reviews (7,152)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

July 13, 2016

It works as expected. We don't have a plethora of reviews coming in, but then we have a tiny presence online. But if you need a review app this is a must go to.

Test Store 481
United Kingdom
Over 6 years using the app
July 10, 2021

Customer service was 5 star, Manny was brilliant and helped with some final tweaks of code so everything looked perfect on our website. Highly recommend, the customer service support is great!

At Health Australia
Australia
Over 6 years using the app
October 19, 2019

Awesome app & awesome support. Super responsive live chat to get you going too. Don't hesitate to get this on your store!!

Amonie
Australia
Over 6 years using the app
Yotpo replied October 28, 2019

Thank you for leaving a review, we really appreciate it. Glad to hear you're enjoying our live chat support & Yotpo!

Edited January 28, 2020

Yotpo is very easy to use. It's a great way to get some honest reviews of your products, plus their support team is quick to help if you need it! Great app.

Beautiful Taiwan Tea Company
United States
Over 6 years using the app
December 18, 2023

Great app, but the service is amazing. I'm on the free plan and I deal with a human (not bot) and they always fix it promptly! Last time "Ruzsel J" helped me.

Highly recommend!

Orto Urban Gardens
Australia
Over 6 years using the app
Yotpo replied December 20, 2023

We appreciate your feedback, thank you!

Edited November 23, 2023

I spoke with this agent name Doner who is very helpful and efficient in providing answers and taking action to what my concern about. You should have all your agent like that

Hairbrella
United States
Over 6 years using the app
April 15, 2020

I used this app for FREE for 4+ years, and when I finally decided to change to a paid tier, I was afraid that wouldn't be necesary, but with the astonishing support, I'm ultra-glad that I did the upgrade!! I love Yotpo! Is what all the PROs use :-D

Natural Tonic
Mexico
Over 6 years using the app
Edited November 25, 2019

The chat was great! Was able to give me a quick design change in minutes. Customer service is off the charts and was able to problem solve quickly to get a good place! very pleased! J. Lorenze from the help chat was great!

Frederick Benjamin
United States
Over 6 years using the app
June 22, 2021

Great service and super eager to help with any technical issues we have. Junalou fixed our coding issue with ease with no hesitation!

JaeLuxe Shoetique
United States
Over 6 years using the app
September 7, 2022

I've been using this app for a few years and this was the first time I have had to reach out for support, Nick was great, really efficient and helpful. Sorted my problem out very quickly.

The Cornish Scone Company
United Kingdom
Over 6 years using the app