Reviews (7,151)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

March 10, 2020

Brilliant Service from Yotpo. They helped me with installing the code quickly and it was easy to get contact them. The support was excellent. Well done :-)

Gel Nail Varnish
United Kingdom
Almost 5 years using the app
October 14, 2019

This app is amazing and so is the customer service. I am so happy that I found this great app. Having reviews can make or break an online business.

Planet Venus Creations- Out of this World Jewelry
United States
Almost 5 years using the app
Yotpo replied October 28, 2019

Hi there! Thank you so much for leaving a review, we're happy to hear you're enjoying Yotpo and seeing the value.

December 31, 2022

Ahh, Nick was brilliant. Thank you Nick and Yotpo! My reviews we not showing up on the backend and Nick talked me that issue AND THEN went above and beyond to solve my other issue of reviews not showing up on my website. Extremely helpful and listened to what I was trying to do and fixed it all very efficiently and professionally. Thank you agian.

Chocology Unlimited
United States
Almost 5 years using the app
Yotpo replied January 18, 2023

We appreciate your feedback, thank you!

Edited July 13, 2019

This app is fantastic! We've enjoyed all of the features and benefits and love seeing our customer's feedback since 2014. We recently experienced a slight issue and Josephine in tech support handled it swiftly and all was great again. Thanks so much for a great product.

All Things O'Natural
United States
Almost 5 years using the app
Yotpo replied July 14, 2019

Thanks so much for the great review, All Things O'Natural! So happy to hear our support team is meeting the mark when it comes to giving the customers the help they need!

July 11, 2022

A great app, really helpful staff with fast feedback to help answer problems. My only thing that I would like to see added to the service is the ability to create a QR code to request reviews. This is something that would be helpful for immediate feedback on orders and products.

Australian Gold UK
United Kingdom
Almost 5 years using the app
April 25, 2013

Awesome App!! Quick & easy installation and great support!

Kutsie Baby
United States
Almost 5 years using the app
Edited April 27, 2022

I was just helped by Reinier. He was great and honestly deserves a raise for how good and helpful he was. Took his time to find solutions and solved my problem to perfection. Give this man a raise or promote him ASAP :)

Wanderlush
United States
Almost 5 years using the app
June 3, 2022

I am using Yotpo for couple of years and its a great tool with a great support.
it is very easy to use

shira.body
United States
Almost 5 years using the app
June 15, 2023

Thanks John B for helping to switch my reviews from my old site to new one! Awesome and friendly! Great!

SOJAO
Singapore
Almost 5 years using the app
Yotpo replied June 15, 2023

Thank you for writing a review — we value your feedback.

Edited May 29, 2022

Easy to use, good moderation. Wish they had some intermediate plans between the '200 reviews requests' and the big custom plans. Seems like the selling reps only want to sell the big customer plans, and don't want to work with us little, but not tiny folks. I will say customer support is top notch, Ronal was prompt and took care of my questions/issue quickly.

OTDefense LLC
United States
Almost 5 years using the app
Yotpo replied September 18, 2019

Hey OTDefense LLC, thanks for your feedback about Yotpo and for taking the time to leave a review!