Reviews (7,152)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

April 25, 2023

Reinier was absolutely incredible at helping us add the review carousel to our homepage as well as showing star ratings on our collection pages. Definitely couldnt have done this myself!

Hicks & Brown
United Kingdom
Over 6 years using the app
April 11, 2024

Does exactly what you need the app to do. We needed to transfer some reviews and John G was such a rockstar. He was really speedy, clear, and responsive. Most of these stars are for John ;)

NUFS
United States
Almost 4 years using the app
Yotpo replied May 24, 2024

Thank you for sharing your thoughts with us!

Edited September 19, 2022

I love the Yotpo app and support is the best. Edilyn did a great job helping me with my theme upgrade and sorted it out quickly. Thanks Edilyn!

Feather & Seed
Australia
Over 6 years using the app
September 13, 2022

The review app and widgets have really helped our store convert users into customers. The support team is also very responsive and efficient. Thank you for all your help!

LET'S TRAIN
United Kingdom
About 6 years using the app
January 24, 2019

I've signed up for the free Yotpo account.
I initially struggled with the app because I was trying to use one yotpo account (same email address) for two different shopify stores (a .ca & .com store), and you can't do that with yotpo - you can't use the same email for a yotpo account that sits on two different stores.

However, Yotpo subsequently installed the widgets on both sites for me, and improved the initial yotpo installation by changing where the reviews show for the product (on the collection page & on the product page). Pauline was great to work with, and made several great recommendations regarding how the reviews could be displayed. Thanks Pauline & team!

Locusvie.ca
Canada
About 6 years using the app
February 1, 2022

Kenneth delivered a great customer support assistance! Fast and efficient. Would recommend to another customer.

WildWolfOutfitters
Denmark
About 6 years using the app
Edited December 13, 2020

I'm having to revisit this review for the fourth time - if you are thinking of using YOTPO - DON'T DO IT - unless you are happy to while away your PRECIOUS hours in Yotpo support chats while they promise to fix whatever is causing some random reviews for some completely different store (ie not our store) appearing in our account which basically uses up your entire monthly review credit ... I have been promised that this has been escalated, it's been fixed and that we'll be recompensed with a credit .... none of which has happened yet ... I recommend looking for a better app. If I could give zero stars I would but it seems to be locked on one

Bio Oz
Australia
About 6 years using the app
Yotpo replied November 24, 2020

Thank you for reaching out and leaving your feedback. First of all, we would like to apologize for any inconvenience you have experienced. Our support team manager has reached out to solve the issue and to ensure everything will be operating smoothly going forward. Should you encounter any issues - do not hesitate to reach out to us at any time.

April 26, 2024

top notch. Daniel was great and so patient walking me through the step.

Cassava Kitchen
United States
About 3 years using the app
Yotpo replied May 24, 2024

Thank you for writing a review — we value your feedback.

February 15, 2023

Doner was amazing. Helped me update my theme and was quick and efficient. We love working with Yotpo.

EmieJames
United States
About 6 years using the app
Yotpo replied February 24, 2023

Thanks for your feedback, we really appreciate it.

Edited December 14, 2021

Eduardo and the other Yotpo support team members have always been very responsive over the years with helping to combine reviews as we change SKU's, and make tweaks when we've updated our theme. Thanks team!

Endurance Tap
Canada
About 6 years using the app
Yotpo replied October 26, 2020

Thank you so much for your review. We're big fans of our support team as well!