Reviews (7,152)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

March 16, 2023

Sugar L is very effective and very professional to assist customers step by step. I'm very satisfied.

BBQ4All Megastore
Italy
About 4 years using the app
Edited June 18, 2021

I needed getting help adding an abusive customer to the request block list. The agent was helpful and sent a screenshot with the easy to follow steps to do so.

CITYBOYZ★USA
United States
About 4 years using the app
Edited December 21, 2022

In wenigen Minuten hat mir Allen von Yotpo professionelle Unterstützung geboten. Ich kann YOTPO nur weiterempfehlen!

Kibemo
Switzerland
Almost 4 years using the app
October 24, 2013

I installed this app because I know how powerful customer reviews can be. I was nervous because I started out with 0 reviews. I thought it would look bad on our store. Because YOTPO sent out emails to past customers, I received 50+ reviews in two days, it was incredible! I could not be happier with this app.

David Ferree
Anson Belt & Buckle
ansonbelt.com

Anson Belt & Buckle
United States
Almost 4 years using the app
November 8, 2013

Excellent app .. very easy to instal .. best bit is customers can just write their review within the email they receive .. no need for them to go anywhere else... makes your whole store transparent with reviews by real customers... have problem with the coupons though hope that gets fixed soon.

My First Aid Kit
Australia
Almost 4 years using the app
September 8, 2022

Great way to collect reviews and the staff are super helpful. Would highly recommend using the app for your business needs.

Shuffler
Australia
Almost 4 years using the app
September 15, 2023

The app is easy to use and does what it's supposed to. Most of all, help is a click away. I had a couple of features that I wanted to turn on and chatted with John G. He was able to get those features implemented in seconds. He also suggested a few other features that I think will be great for my site. He was very helpful and efficient. I have used other apps where, although the app may be good, the service is not there. This is certainly an app that has both.

Nightingale Metal Design
United States
Almost 4 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

April 26, 2021

I haven't used it yet but I need it. Manny was a great help with the install of the widgets. Thanks

Mighty Styles
United States
Almost 4 years using the app
November 22, 2022

Reinier, a customer service rep, worked with me for 2 hours on a project! He was so kind and helpful and didnt make me feel annoying when I didnt understand how to do something. Highly recommend!

peachy inc
United States
Almost 4 years using the app
November 23, 2021

Great app & live chat. My man Allent M on, had a small bug fixed in no time at all and answered all my questions :-)

Natural Necessity Surf Shop
Australia
Almost 4 years using the app