Yotpo Product Reviews & UGC , 6,836 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.
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The app works very well and the customer service support is really fast and also they do an amazing job fixing issues on the site
When it comes to getting more reviews, Yotpo delivers. We received 10x more product reviews in just a few days time than we did in 6 months with the Shopify "Product Reviews" app.
Nick was very helpful in answering some questions I had about using this service. It should be more obvious that certain features are not available to certain plans such as the [ESCALATE] email feature on review moderation screen.
I have been using Yotpo for a couple of months. The Yotpo support has always been amazing. Anytime there is an issue, I am able to get in touch with someone on direct chat and for the most part, all of my questions and issues have been handled quickly and well. My most recent interaction was with Howell Kieth, and the support I received was fantastic. Based on my experience with the customer support alone, I would give Yotpo 5 stars. I am giving 4 stars because the Yotpo platform is not fantastic - it is slow, buggy, and not easy to modify design and function without accessing higher tiered plans and manual CSV file editing. Additionally, some desirable features (such as integrations with Klaviyo and other apps) are only accessible on plan tiers that are far out of reach for the average small business. All in all, the customer support and documentation make up for the platform headaches, and I look forward to using Yotpo further.
Great app however a bit pricey.
Had some issues with our account and Kenneth from the customer support team was very helpful and able to fix all our concerns.
Good app, does what it's meant to do. Free for most of it, but very limited options/design if you're not paying for it's upgraded plan. Customer service is very good though, Yotpo Albert V is very quick & proactive to help solve my problems faced with the app.
Great app. Angelo really helped me to set up the widget in my website. Was also super responsive and answered all the emails quickly
I have been using this app for a while but contacted Yotpo Support for the first time, today. Yotpo Support was great; they were responsive, informative and cheerful. I had a great experience.
The app has a lot of features & customization and offers great customer support!
Note: Most features are accessible only through the paid plan.
For example, the default mail after purchase (MAP) setting for customers who buy more than one item sends up to three consecutive emails until the customer leaves a review. We found that frequency to be too high with the rest of our emailing strategy and there was no way to decrease the frequency on the free plan.
After discussing with their customer support, we were able to sort this issue out and find an agreement where my customers would receive a reasonable amount of emails without having to subscribe to unlock only one feature.
Great app, but would recommend looking at it once you reach at least 100 orders per month.