Reviews (7,140)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

September 18, 2024

The peoples are really helpful! I'm happy to say their customer support is good and helpful.

prosperacorp
United States
About 1 year using the app
Yotpo replied November 4, 2024

Thank you for your review!

November 18, 2024

Very terrible experience. I wanted the reviews to be with the title of the product. If not they were at the very bottom of the product description and no one would see them. In order to do this I was given the option to allow the app to install or manually install the widget. I picked let the app install it, as soon as I did that my site malfunctioned. You could not open a product at all, you would get redirected to a "you may also like" page. There is no option to go back and undo it either.

Their AI bot was wrong about how to fix it. I contacted support but have yet to hear back on the issue.

In order to fix my site I had to reach out to Shopify support and they were able to disable the app and get my store functioning properly.

I'm very disappointed as the app appeared to be great.

Awaken The Oracle
United States
3 days using the app
Yotpo replied November 27, 2024

Thank you for your feedback and our apologies for the negative experience.

We understand how important it is for your reviews widget to not disrupt your product page and we are here to help you find the root cause and quickly fix it.

If you want to give us another try, please do not hesitate to respond to your open support ticket or to open a new one.

November 16, 2024

It was nice and easy, they did all the work for me, super nice.

priroda
United States
28 days using the app
October 17, 2024

Reymon Alvero N was very helpful in resolving my concern.

Tres Jolie Beauty Lounge
United Kingdom
Over 6 years using the app
October 16, 2024

They were super helpful in addressing some of the teething issues I had with the initial integration and went above and beyond helping to troubleshoot. Thank you!

Fairina Cheng
Australia
About 1 month using the app
December 5, 2024

CSR is so clear and thorough. Thanks a bunch!

Crochetree
United States
11 months using the app
October 3, 2024

Doner was amazing and quick with my request!

WHOLIFECO
United States
About 2 years using the app
November 27, 2024

The support I have received installing Yotpo has been fantastic!
Arven was a superstar, thank you!

Brown's Natural Pet Store
United Kingdom
15 days using the app
August 29, 2024

Vien has been amazing helping me finding the right things I needed for editing the widget for the webshop.

Loof
Netherlands
Over 2 years using the app
Yotpo replied September 20, 2024

Good to hear about your experience! Thank you for sharing.

November 20, 2024

Ruzsel John N was very helpful!

Ring Concierge
United States
Over 2 years using the app