Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

July 9, 2013

I've been extremely happy with Yopto so far. We've been receiving more and more great reviews. The automated emails are great and we don't have to worry about asking people to review products or just hope that they will.

The automated push to facebook and twitter for reviews is also a nice feature. They post promptly and professionally with a product link.

Thanks for everything Yopto!

NYMB.co
United States
About 5 years using the app
November 14, 2018

I use this to send automated emails and collect reviews on my website. The customer service is great, I had a small issue and Michelle got back to me quickly with incredible detail—overall, super helpful and thorough.

Fancy Formulas
United States
About 5 years using the app
November 21, 2022

I couldn't get my Yotpo reviews to show on my new theme - Albert V resolved this for me - Thank you!

Lacrosse Down Under
New Zealand
About 5 years using the app
January 8, 2014

Yotpo is probably the single most important app to add to your site. It does everything as advertised and is very flexible in matching the design of your site. Whats more Lucy and the gang offer exceptional customer service.
Thanks Yotpo.

Lavish Tails
Australia
About 5 years using the app
October 7, 2021

Incredible app - it really gives my customers confidence when they see the star ratings and the reviews. And the support Yotpo provides any time I have a question is honestly 2nd to none. Amazing!

Yvonne Adele
Australia
About 5 years using the app
Edited May 26, 2022

After using YotPo for more than 5 years, we discovered a gap in which no emails were being sent to our customers for more than a two-week period. We were not over our Order Limit during this period. Tried to reach out to YotPo, and began chat with customer service representative. One hour and twenty minutes later, they were still not understanding the issue, and seemed to have little knowledge of their system (at one point, they said that we just created our account "yesterday"). Gave up speaking to them, tried to use the "Contact Support" form and the form did not do anything when you click "Submit". Another customer support representative reached out to us quickly via email, and was able to resolve the issue. We understand that mistakes and glitches can happen, and will keep YotPo in high regard due to the way they responded to the problem, and corrected the errors.

Cosmas-Hardware.com
United States
About 5 years using the app
April 23, 2023

Today I contacted support because our reviews at fajascolombiansale.com were not displaying correctly after a modification on our end. Joian Z helped me and solved the issue super fast! Thank you for the great customer support.

Fajas Colombianas Sale
United States
Almost 5 years using the app
March 10, 2020

Brilliant Service from Yotpo. They helped me with installing the code quickly and it was easy to get contact them. The support was excellent. Well done :-)

Gel Nail Varnish
United Kingdom
Almost 5 years using the app
July 5, 2016

We've been using Yotpo for about 2 years and haven't had any problems. They even helped to mark up the content so that review stars show up in google search. Customer service was on point any time we needed them.

Pretty Fireplaces
United States
Almost 5 years using the app
October 14, 2019

This app is amazing and so is the customer service. I am so happy that I found this great app. Having reviews can make or break an online business.

Planet Venus Creations- Out of this World Jewelry
United States
Almost 5 years using the app
Yotpo replied October 28, 2019

Hi there! Thank you so much for leaving a review, we're happy to hear you're enjoying Yotpo and seeing the value.