Reviews (7,156)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its free trial, seamless integration with e-commerce platforms, and its ability to boost customer trust by displaying reviews on product pages. Features like customizable review widgets and automated review request emails help increase feedback and conversion rates. The app also offers social sharing capabilities and is praised for its responsive customer support, enhancing the overall user experience.

December 10, 2019

Amazing tech support. Paulo not only helped me solve my issue in less than 24 hours, but he also made suggestions to improve my product pages. Thank you!

KPOP Foods
United States
About 5 years using the app
June 8, 2021

The Yotpo support team was responsive and quick to resolve my issue. Amazing experience from start to finish.

Linens And Hutch
United States
About 5 years using the app
May 9, 2015

We have only just started using the app, but we like the ease of it so far. Customers seem to respond to it well.

Signs by SalaGraphics
United States
About 5 years using the app
September 17, 2019

Great app for customer reviews, enchanced search results and outstanding customer service! One key app for any merchant looking for growing

Spey Brothers
Finland
About 5 years using the app
Yotpo replied September 18, 2019

Thanks for the awesome recommendation, Spey Brothers!

July 9, 2013

I've been extremely happy with Yopto so far. We've been receiving more and more great reviews. The automated emails are great and we don't have to worry about asking people to review products or just hope that they will.

The automated push to facebook and twitter for reviews is also a nice feature. They post promptly and professionally with a product link.

Thanks for everything Yopto!

NYMB.co
United States
About 5 years using the app
November 14, 2018

I use this to send automated emails and collect reviews on my website. The customer service is great, I had a small issue and Michelle got back to me quickly with incredible detail—overall, super helpful and thorough.

Fancy Formulas
United States
About 5 years using the app
November 21, 2022

I couldn't get my Yotpo reviews to show on my new theme - Albert V resolved this for me - Thank you!

Lacrosse Down Under
New Zealand
About 5 years using the app
January 8, 2014

Yotpo is probably the single most important app to add to your site. It does everything as advertised and is very flexible in matching the design of your site. Whats more Lucy and the gang offer exceptional customer service.
Thanks Yotpo.

Lavish Tails
Australia
About 5 years using the app
October 7, 2021

Incredible app - it really gives my customers confidence when they see the star ratings and the reviews. And the support Yotpo provides any time I have a question is honestly 2nd to none. Amazing!

Yvonne Adele
Australia
About 5 years using the app
Edited May 26, 2022

After using YotPo for more than 5 years, we discovered a gap in which no emails were being sent to our customers for more than a two-week period. We were not over our Order Limit during this period. Tried to reach out to YotPo, and began chat with customer service representative. One hour and twenty minutes later, they were still not understanding the issue, and seemed to have little knowledge of their system (at one point, they said that we just created our account "yesterday"). Gave up speaking to them, tried to use the "Contact Support" form and the form did not do anything when you click "Submit". Another customer support representative reached out to us quickly via email, and was able to resolve the issue. We understand that mistakes and glitches can happen, and will keep YotPo in high regard due to the way they responded to the problem, and corrected the errors.

Cosmas-Hardware.com
United States
About 5 years using the app