Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

December 6, 2023

Its VERY expensive, but customer service is great.
Would request option to send whatsapp msgs to collect review.

See Love
India
About 2 years using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback.

February 16, 2023

Great experience with James for support!
Looking forward to keep working with Yotpo products and reviews

Lou Square
United States
About 2 years using the app
Yotpo replied February 24, 2023

Thanks for your feedback, we really appreciate it.

July 17, 2023

Warly S was very helpful. He addressed the issue right away and I was able to go about my day. I would suggest that administrator's should have the permission to change their own profile details.

ATWATER
United States
Almost 2 years using the app
January 5, 2024

They immediately fixed the issue when I pointed out that the review tag was broken. Additionally, they went above and beyond to resolve other problems as well. I never imagined such an experience was possible through chat. It was one of the best customer service experiences of my life. I sincerely hope that one day it will be available in Japanese.

阿波ツクヨミファーム
Japan
Almost 2 years using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

October 6, 2014

This is a terrific, must have app. The premium version has amazing features and the support is fast and friendly.

A Much Better Way
United States
Almost 2 years using the app
January 5, 2023

Thank you so much for the help Joian Z!
It was really great and helped us get reviews on google shopping.

AKIND
Sweden
Almost 2 years using the app
Yotpo replied January 18, 2023

Thank you for writing a review — we value your feedback.

October 31, 2023

Joian Z was super quick and helpful with getting our reviews widget updated!

Ripple Foods
United States
Almost 2 years using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback.

March 26, 2023

Warly S was very helpful with getting my reviews app up and running. Great customer service and integration options.

LAY LO Pets
United States
Almost 2 years using the app
October 4, 2023

John G was very helpful and treated my questions with patience and kindness.

Mello Daily
United States
Almost 2 years using the app
Yotpo replied November 28, 2023

Thank you for sharing your thoughts with us!

April 27, 2023

I had an outstanding experience. Rheneat was patient and extremely knowledgeable. He cleaned my store up and installed several features that added great value to my store. I’m not in any way techy and I just couldn’t figure it out myself. He followed up with me as promised. Definitely the Best of the Best.

MY TWO LADIES KNITTING
United States
Almost 2 years using the app