Reviews (7,157)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.

Edited December 14, 2021

Eduardo and the other Yotpo support team members have always been very responsive over the years with helping to combine reviews as we change SKU's, and make tweaks when we've updated our theme. Thanks team!

Endurance Tap
Canada
About 6 years using the app
Yotpo replied October 26, 2020

Thank you so much for your review. We're big fans of our support team as well!

Edited May 11, 2023

Excellent app, great service! Anytime I reach out I get quick and easy customer service. This last time, Ronel and Rhenant did a stand up job :) Thanks again!

nvenn hair and beauty
Canada
About 6 years using the app
September 1, 2021

I had a few things changed on my website Kaiser,was very helpful love this app Highly Recommended

Country Scene Saddlery and pet Supplies
Australia
About 6 years using the app
April 5, 2021

After using the app for a couple of years, the customer service team has always been extremely nice and capable. My latest help request took two hours to fix with the help of Manny - Yotpo Growth Support Hero - when I alone spent days prior to find a working solution. Thank you for being super detailed and responsive. 10/10 customer service

myPanier
United States
About 6 years using the app
Edited May 7, 2023

Excellent customer service! If I have any problems at all with the widgets or app in general, I am always helped in a lovely, friendly & efficient way. A special thanks to Reinier for this! :)

Lauren Dickinson Clarke
United Kingdom
About 6 years using the app
Yotpo replied October 28, 2019

Thank you so much for taking the time to leave a review. We're so happy to hear our customer support is hitting the mark and was able to help!

October 21, 2022

Simoun Francis S was extremely helpful. Thank you for helping us. We feel comfortable going back to yotpo help services for any other question.

Wilder Harrier
Canada
About 6 years using the app
Edited November 16, 2014

This is great apps, good support, great customer service. I am glad i got the gold star on my website fantastic, it is was all i wanted as the site is new.
I think this app is so good that every store should use this apps. the best thing is free. i am loving it, i will highly recommend it.thanks guys Gina
mums-kidsworld.

Mums-kidsworld.com
United Kingdom
2 months using the app
Edited January 16, 2022

Support was amazing. Ronel R has been fantastic and getting our expansion stores up and running. Cant thank him enough. Five star

Twenty First Century Herbs
United Kingdom
About 6 years using the app
September 1, 2020

Good app, excellent customer service. Leizel from the team help me on each step and the app works now perfectly.

GolfCenter.fr
France
About 6 years using the app
November 9, 2021

Kenn was so helpful and answered all my questions quickly and kindly. I used Yotpo for several years and eventually decided it's too expensive for how few customizations you can make. But the customer service is great.

Free Label
Canada
About 6 years using the app