Reviews (7,157)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.
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Wonderful app and great customer service! Jeorge Kenneth V helped walk me through an issue with my Yotpo on the homepage of my website. Couldn't recommend this app enough !
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
I love the Yotpo app and support is the best. Edilyn did a great job helping me with my theme upgrade and sorted it out quickly. Thanks Edilyn!
The review app and widgets have really helped our store convert users into customers. The support team is also very responsive and efficient. Thank you for all your help!
Daniel S. provided the best costumer service!
Keeping this app for sure!
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
I've signed up for the free Yotpo account.
I initially struggled with the app because I was trying to use one yotpo account (same email address) for two different shopify stores (a .ca & .com store), and you can't do that with yotpo - you can't use the same email for a yotpo account that sits on two different stores.
However, Yotpo subsequently installed the widgets on both sites for me, and improved the initial yotpo installation by changing where the reviews show for the product (on the collection page & on the product page). Pauline was great to work with, and made several great recommendations regarding how the reviews could be displayed. Thanks Pauline & team!
Kenneth delivered a great customer support assistance! Fast and efficient. Would recommend to another customer.
I'm having to revisit this review for the fourth time - if you are thinking of using YOTPO - DON'T DO IT - unless you are happy to while away your PRECIOUS hours in Yotpo support chats while they promise to fix whatever is causing some random reviews for some completely different store (ie not our store) appearing in our account which basically uses up your entire monthly review credit ... I have been promised that this has been escalated, it's been fixed and that we'll be recompensed with a credit .... none of which has happened yet ... I recommend looking for a better app. If I could give zero stars I would but it seems to be locked on one
Thank you for reaching out and leaving your feedback. First of all, we would like to apologize for any inconvenience you have experienced. Our support team manager has reached out to solve the issue and to ensure everything will be operating smoothly going forward. Should you encounter any issues - do not hesitate to reach out to us at any time.
Doner was amazing. Helped me update my theme and was quick and efficient. We love working with Yotpo.
Thanks for your feedback, we really appreciate it.
Eduardo and the other Yotpo support team members have always been very responsive over the years with helping to combine reviews as we change SKU's, and make tweaks when we've updated our theme. Thanks team!
Thank you so much for your review. We're big fans of our support team as well!
Excellent app, great service! Anytime I reach out I get quick and easy customer service. This last time, Ronel and Rhenant did a stand up job :) Thanks again!