Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

April 2, 2023

Thanks guys, support very helpful as always. Really good to have star ratings for products and social proof

Glam Jams Kapiti
New Zealand
Over 4 years using the app
Edited May 15, 2016

Have to say Yotpo is truly our best on site app.. I believe the customers like/read/trust the reviews. Their customer service is top notch, I actually just submitted a ticket on a minor issue, and Gary wrote me back on a Sunday morning, and is handling it now. The ease of customizing the after purchase emails is fantastic, any idiot can do it... i am proof. The free service is great i am sure, but the premium is so worth it. They really are fantastic.

Ron

Thebuffalowool Co
United States
Over 4 years using the app
Edited June 28, 2022

The Yotpo app and the people that support it are all 5 Stars! Always works, my customers respond well and it improves the conversions. Thank you Yotpo Team. Thank you Nick S.

Racing Additives
United States
Over 4 years using the app
Yotpo replied October 28, 2019

Hi there! Thank you for taking the time to leave a review. Happy to hear you're seeing the benefits of Yotpo and looking forward to growing with you.

Edited October 27, 2023

The App does everything I need for my Onlineshop and even if I have special wishes concerning the functionality or the layout the Yotpo support, like Manny, is always there to help me in a quick and very friendly way.

Today Allant M. was very helpful and quick in moving the review bar on my homepage. Such a great and really helpful support! My full five stars recommendation!

Today another request was solved very quickly by Nick. :-)

John G. helped in October 2023. He did a great and quick job updating all widgets on my site. Very positive communication! Fully recommended :-) 5 stars!

|c|o|l|o|u|r| of the day®
Germany
Over 4 years using the app
July 3, 2023

Warly helped me a lot! Thank you!
Warly helped me a lot! Thank you!
Warly helped me a lot! Thank you!

UFQaviation
China
Over 4 years using the app
November 17, 2023

Wow! This customer service experience by Daniel P. outclasses any other type of support I have received from other app developers. I highly recommend anyone to use YOTPO for you website!

Smart Kookies
Canada
Over 4 years using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

Edited June 28, 2024

Doner P was a great help in getting set up! All of my questions were answered and I was able to get our systems aligned.

Updated 9.20.23: John B was an incredible help and quickly assisted me in making a few customizations and optimizations to my emails. Thanks so much!

Updated 6.28.24 Arven was great help!

LBE Design
United States
Over 4 years using the app
March 6, 2015

I've been using Yotpo for a few weeks now and love how it functions. Yotpo makes it so easy to solicit reviews from my customers and I have quickly increased my social proof. I will continue to use Yotpo indefinitely.

Morrow Sports
United States
Over 4 years using the app
December 27, 2021

James fixed me "star ranking" problem within a minute! I reached out, was immediately linked with an on-line agent - and viola! Issue gone! Thank you YOTPO and James!

MassageChairsGiveBack.com
United States
Over 4 years using the app
May 12, 2021

The app works very well especially for someone like me who cant code. Their customer support is amazing. They provide instant solutions and are ready to help you through their simple chatbox. Noren today helped me place the rating carousal on my website which I was struggling to do on my own. She also created an extra tile so that I can easily adjust it on my own in the future. Thanks so much, Yotpo & the team.

ISAK
India
Over 4 years using the app