Reviews (7,157)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to collect and display customer reviews on product pages, enhancing conversion rates and building trust. Its automated review request emails effectively generate feedback, and the free tier is valued by small businesses. Features include review widgets, response capabilities, analytics, and social sharing. Merchants appreciate the seamless Shopify integration and responsive customer support, noting the user-friendly interface and robust functionality.
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Great app and great support. Thank you!
Yotpo is terrific. Too many apps in the marketplace, but this one is definitely a must. Additionally they have an ecosystem of complimentary apps that to my knowledge are also much needed to grow your store
I contacted Yotpo as a number of our reviews were not appearing on our website. Michelle was quick to respond and explained why this was happening. I was then able to provide her with what she needed to populate them on our site which meant 21 more great reviews! It would be great if I could stop reviews going against our monogramming options at the outset as I think I may well have to go back to Yotpo for further support.
UPDATE 2022: Best app! Plus their customer service is great, Kenn was super fast and helpful today. Love this app! I've had it on my website for a long while now. I only had one problem with it recently and it was resolved smoothly, thanks Annie. A must have on your store!
Thank you for taking the time to leave a review! We're so happy to hear you're enjoying Yotpo.
great reviews app, flexbile and the free plan does most of what you're looking for. really good customer service and sasha was great at solving our issues importing our old reviews. thanks yotpo!
Needed help with a setup on a custom theme. John was very helpful and nothing was ever too hard.
Thanks for your feedback, we really appreciate it.
Incredible service (I had Yulia Sachkova and she deserves a raise!). LOVE Yotpo :)
Thanks Orly for the super swift help and for showing me via screenshot how I can export reviews myself
Can I give zero stars? The worst. I really had a bad experience with Yotpo. Their platform is extremely clunky to use and I don't recommend using them. You want to use another platform because Yotpo will really slow your website down. They're just not made to really work well with Shopify. They're probably going to say in the reply 'yes we are!'. No. They're not.
Really poor customer service too. They're super unfriendly. We were told a lot of untruths by Yotpo that resulted in a $1200 payment being taken from our account - even though we had cancelled months prior. So, if you're a small business and don't want to lose money to an unsupportive company - seriously... look somewhere else.
Go with a company that will integrate with your newsletter software, won't slow your website down and get you penalised by Google. This is really important for your growth as a business.
Also, Yotpo are being left behind by their competitors. Important to note again with Google - you want Google seller reviews. These are very useful for sales. Yotpo does not offer a good option for this.
You have been warned.
Thank you for your feedback — we sincerely apologize for the inconvenience. According to our records, you were on our annual contact and paying quarterly. Our team has been in contact with you and we've explained how the payments are set up. We're happy to talk through payment options to best fit your business needs.
Great app, looks good on my site, and easy to set up. Customer Service is very responsive. Happy helped me out a lot; awesome representative!
UPDATE: I still use this app over a year later. I was assisted by Warly today and I was satisfied with his service.