Reviews (7,099)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.
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I was struggling to get Yotpo on my Shopify store. Dana Shamir helped me out by downloading it and transfering all of my previous customer reviews to the new app. I am so glad they could do this quickly. Glad to be using Yotpo!
great
We appreciate your feedback, thank you!
first of all, without knowing anything about code, i was able to add the Yotpo widgets onto my website and make it look great, which shows how well done it is. An update of my theme created havoc on my website and Josephine immediately came to the rescue and fixed everything for me. Amazing customer service!!!
Love the app and used support today for the first time. Lightning speed, friendly, efficient help, right on the spot. It doesn't get better than this. Thanks Yopto!
Update - Back for more help today. After changing themes, Junalou was happy to re-install my reviews, carousel and badge for me. Much appreciated. Support on Yopto is always freindly, efficient, and eager to help. Thanks again!
Another update. I needed more help after changing my Shopify theme, and Rhenant was able to quickly solve all my issues. I so appreciate such great customer service.
This app is simple to use and install and I am so impressed with the results! When I started using Yotpo's emails I saw the reviews left on my site double immediately! I was previously using an automated email from mail chimp to ask customers to return to my site to leave a review, but giving them to ability to leave a review directly from their email has been huge success.
The only thing I would change is to be able to change what address the email is sent from so that user can respond to the email. I am not sure if this feature is available in the paid version.
The app itself is great, but this review is to talk about the customer service. I dealt with Jo Lorenz earlier today, and he was super helpful in getting the app moved over to a new theme that I had installed. He dealt with my requests to place the carousel in different places on the homepage to see which worked best, and also set up the product page exactly how I wanted.
Hi,
Thank you so much for taking the time to leave a review! We're pretty big fans of our support team as well.
We'll be sure to pass on your kind words to Jo.
Excellent customer service! If I have any problems at all with the widgets or app in general, I am always helped in a lovely, friendly & efficient way. A special thanks to Reinier for this! :)
Thank you so much for taking the time to leave a review. We're so happy to hear our customer support is hitting the mark and was able to help!
Yotpo is a very useful app to build trust with my customers. They often refer back to it. Customer service is outstanding, fast and efficient. Anne from Yotpo was so quick to help when I had a question implementing the widgets. Highly recommended!
great app and help me import my different platforms reviews and their are quick response. I give five stars and recommend it
We know for a fact that our customers use the reviews to determine whether or not they are going to buy from us. Love it! Customer service is phenomenal also. They even helped implement some code on our theme.