Reviews (7,140)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

November 14, 2024

I honestly cannot believe I had this app for free for almost 10 years, it kept sending review requests and I didn't even pay much attention until recently I redesigned my website. I had Yotpo reconnected and finally got a chance to dive deeper into this app. Reymon was so helpful, and was able to complete my request (when it was still on the free plan) before signing up for the starter plan for some additional features. 5 stars, keep up with the great work!

CelebrityLASH
New Zealand
Almost 11 years using the app
December 12, 2024

Mitch was extremely helpful in getting our reviews on our site when I couldn’t figure out how to get them in the right spot myself!

Skineez®
United States
Almost 9 years using the app
November 13, 2024

I have been using Yotpo for my website reviews for a few years now and have been really happy with it. I just reached out to customer service for the first time for help with product images and it's 11:30 pm where I am and I was impressed when someone was available to chat with me at this time. Reymon responded quickly and was able to help me with my issue within a few minutes! very happy with the customer service and that it was available even late at night which is often when I have time to work on stuff like this.

Ruby Rye Co.
United States
Over 5 years using the app
November 10, 2024

Great customer support. It's one thing if the app works, but if there's an issue (or user error) and you need help, there has to be good customer support. Yotpo has that - they respond quickly through chat and are have helped me figure things out whenever needed.

Bramasole Olive Oil
United States
Over 2 years using the app
October 26, 2024

Love this product - great customer service. I noticed an issue with our reviews, Doner sorted it out in under 5 minutes and explained what the issue was so I can ensure it doesn't happen again from my end. Really happy with this service!

Nila Botanics
Australia
Over 4 years using the app
December 10, 2024

Jeorge Kenneth V helped me install the review widget to my new theme. It took him just a few minutes to do it. Jeorge was respectful, fast, effective.

Ikaati Tea
United States
Over 4 years using the app
September 30, 2024

ive been using yotpo for all of its services for over 18months now. cant really fault the product.
needed service and got fantastic assistance from Vien Saints to get it sorted within 10-15mins.

good product and good after sale service.

Jim Bradley Speedball
Australia
Over 10 years using the app
October 24, 2024

Responded to my enquiry straight away with a solution. Reymond was very helpful. I would prefer yotpo over loox as yotpo looks more professional on the website and and they have more features like questions and answers people can go through. making it like a social forum on the product.

Double Bay Cosmeceuticals
Australia
Over 2 years using the app
December 4, 2024

I am still new to Yopto and, so far I am glad I made the right choice. Easy to install and set up. I had a small issue with my onsite widget displaying multiple times after each edit. I reached out to Yopto support and Arven from Yopto helped me to resolve the issue with little input from my end. Thank you Arven.

I am confident to recommend Yopto to anyone who needs a user friendly app to collect reviews from their customers!

ArtsofAfrica
United Kingdom
4 months using the app
October 31, 2024

Great app and great customer support! Very quick to help us with our issue! Vien was awesome. Thanks again!

Me First Living
United States
Over 9 years using the app