Overall rating
4
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate business processes and integrate with platforms like Google Sheets, Mailchimp, and Salesforce. It's recognized for its ease of use, reliability, and cost-effectiveness. It's particularly useful for tasks like emailing new customers and updating spreadsheets. While the support team is praised for their responsiveness, some merchants note limitations such as not being able to run multiple tasks simultaneously. Despite the cost, many find the time savings and automation capabilities worth it.

October 18, 2016

Great idea but paid $20 a month for info that wasn't being uploaded

My Wedding Decor
Australia
10 months using the app
February 6, 2016

I installed this to integrate new orders with google sheets (create new google sheet line for every order).

For many Shopify owners this could be the "holy grail" app integration as different departments and managers could be notified separately if different products were ordered and they could access a separate google sheets for a single SKU (or group) using a filter. The notification and reporting power of this is huge let alone the ability to drop shop for a separate sku as this would allow you to create a filter for product "Engraved widget" and every time the engraved widget ordered zapier would email the engraver and create a separate google docs. When the order is finished the engraver updates the google docs. So powerful and while so many apps do some of this the cost of third party apps to accomplish what this Zapier/ google sheet integration could possibly do is prohibitive to most.

And while the integration works it GROUPS all the line items into a single row. So if a customer ordered 5 different products all the line items are grouped in a single line - worthless.

Zapier has the BEST interface of any of these types of companies and their brand is slick and support normally friendly and responsive. Reason for this 2 star is the response from support on Google doc integration. "This integration isn't high on our list to add right now" Visionary company with not a very visionary method to prioritize. Not expecting support to understand every shopowner needs but at least ask about the "end game" on the need when making the priority list.

Shoplabschool
United States
4 months using the app
July 2, 2016

Theoretically everything 'works' but it doesn't actually accomplish the task you need it to. They advertised a big Edgar + Instagram connection. I tried it. Instead of grabbing the picture, it just grabs a link to the Instagram picture. So it 'worked' but I can't use that. I can't post a link to facebook saying "click this link to see this picture" It should actually BE the picture.

After setting everything up, I couldn't find a ZAP that actually worked and made a difference, uninstalled

Woodies
United States
8 days using the app