Zendesk

Zendesk

From $55/month. Free trial available.
Rating (2.9)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes

About this app

Launched

March 11, 2013

Languages

English

Works with

mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedesk

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal. more
  • Solve customer service tickets faster with access to relevant customer data
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, embed live chat in any storefront

Pricing

External charges may be billed by Zendesk separately from your Shopify invoice. Learn more

Suite Team

$55 / month

per agent/month billed annually

14-day free trial

Suite Growth

$89 / month

per agent/month billed annually

14-day free trial

Suite Professional

$115 / month

per agent/month billed annually

14-day free trial

Suite Enterprise

$150 / month

per agent/month billed annually

14-day free trial

Suite Team

$55 / month

per agent/month billed annually

14-day free trial

Suite Growth

$89 / month

per agent/month billed annually

14-day free trial

Suite Professional

$115 / month

per agent/month billed annually

14-day free trial

Suite Enterprise

$150 / month

per agent/month billed annually

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

155 reviews

Overall rating
2.9
Counts per rating level
  • 46% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 28% of ratings are 1 stars
January 16, 2024

horrible

Our Baby Nursery
Australia
Over 3 years using the app
April 1, 2015

I'm a one-person store, and so using an app to consolidate my customer service emails never really crossed my mind. Because it's just me, all of my customer emails were routed to my personal email inbox, but when I would have big campaigns my inbox would get flooded. Using Zendesk, even for just a few weeks, has made a huge difference in responding to customer emails, both behind-the-scenes and for what the customer sees.

One of the things I like about it is that there are apps you can add within Zendesk to show things like Shopify orders from that customers, and even Mailchimp activity. Setup was simple, it connected easily and I was able to add a "Help" button on my Shopify page. I was even able to forward other emails (such as the ones that customers would reply to from a newsletter) so that they all are re-routed to my Zendesk account.

I highly recommend this for everyone with an online store. It's really inexpensive (if you're a small shop, you can get away with the $1/month plan); I opted for the next level ($29/month) to get a few extra features.

Nicolesy Store
United States
Over 7 years using the app
May 9, 2013

Zendesk is nice. It's easy to reply to Facebook, Twitter and emails on iPad, iPhone, android device and desktop. And especially cheap for first one year.

KollectionK
South Korea
Over 4 years using the app
February 4, 2014

Amazing App, and great integration.
If you're having trouble getting it to work, make sure that your store address starts with https and not just http

Studio Ve
United States
Over 2 years using the app
August 26, 2015

Nicolesy Store pretty much wrote the review that I would write: as a 1-person show, most of my customer service email was just flowing through my business email. However, ZenDesk lets my customers get an immediate response telling them how and when I'll be able to get back to them (which I can edit based on the time of year for my seasonal shop) and then keeps track of the string of emails as I work through them.

The one thing I really like, however, only works at the moment for Online orders in Shopify. I can view Customer info and their Order info right in ZenDesk by following the Shopify/ZenDesk integration instructions. However, it seems that ZenDesk hasn't yet set up the ability to access the POS (in-person, point-of-sale) orders made via Shopify. So those orders, which is the majority of mine, unfortunately, do not show - just an error message.

Apparently, the ability to link with Shopify POS via an app is a pretty new thing. Hopefully as ZenDesk updates its software, the ability to view BOTH online and POS orders will become possible. But at the moment, no.

Otherwise, even a luddite like me could figure out how to set up and use ZenDesk within an evening and I like it.

Jackets For Jasper 3
Canada
Over 5 years using the app

About this app

Launched

March 11, 2013

Languages

English

Works with

mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedesk

Built by Zendesk

About Zendesk

2.9 average rating

11 years building apps for the Shopify App Store

1019 Market St, San Francisco, CA, 94103, US

Support

Send a message

integrations_support@zendesk.com

More apps like this

4.6 out of 5 stars 1856 total reviews Free plan available
Live Chat boosted with Chatbots for the best customer support
4.3 out of 5 stars 692 total reviews Free trial available
Support made simple and scalable.
5.0 out of 5 stars 205 total reviews Free plan available
Live chat app. Live chat helpdesk inbox for customer support

Want to add an app?

Try Shopify free for 3 days