Zendesk

Zendesk

Reviews (160)

Overall rating
3
Counts per rating level
  • 45% of ratings are 5 stars
    72
  • 18% of ratings are 4 stars
    29
  • 4% of ratings are 3 stars
    6
  • 4% of ratings are 2 stars
    6
  • 29% of ratings are 1 stars
    47
July 31, 2016

App is OK. While helpful, functionality is minimal - only access to basic order info (order number, customer name ect.) is available. While this is great, the ability to transfer information, specifically customer name, address ect. would be ideal. It would improve workflows and allow me to use information customers input to generate orders. Whenever I reach out to Zendesk to inquire - they say it is on Shopify to do this while Shopify maintains it is on Zendesk to do this.

Mycharge
United States
Over 9 years using the app
April 6, 2021

We have been using Zen Desk for over 4 years but had to cancel it this month. They are way behind the times when it comes to automation/Ai support, have poor customer service, a clunky ap interface and the cost is high with many additional fees for additional agents, programs etc. Also their billing is a bit shady with auto-renewals and no refunds for cancellations. 2 stars because Zen Desk worked well for us for years, but there are much better options out there.

Western Rise
United States
Almost 5 years using the app
Zendesk replied April 9, 2021

Hi Western Rise,

We're really sorry to hear about your experience and have had to cancel.

I've let our accounts team know about the issues you've faced and really appreciate the feedback you've provided. We'll be reaching out directly to see if we can get some more details and make sure this doesn't happen again.

Thanks,

David

April 13, 2021

really expensive for what it is but it does the job. setup was quite complicated as well. now that everything is setup i feel like i am stuck with it

ExoGun - Percussive Therapy
Hong Kong SAR
8 months using the app
Zendesk replied April 14, 2021

Hi ExoGun,

Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about where the setup for the Shopify integration was challenging?

Thank you again,
Jessica

June 22, 2018

The app is really working well in terms of feeding data to Zendesk, but it is really heavy on the pagespeed. Hope that zendesk will look into this.

Blacksnowdk
Denmark
4 months using the app
February 5, 2021

I tried to link my Shopify store with Zendesk, but it's not working.. When I try to configure my store, Zendesk give back a "page not found" link.

Nola Amsterdam
Netherlands
12 days using the app
Zendesk replied February 8, 2021

UPDATE

Hi Nola,

I just wanted to follow up with you. I see that your current plan does not have access to our Marketplace apps. I will have our account team reach out so we can ensure you have the access you need.

Thank you so much!

Hi Nola,

Thanks for reporting this issue!

Are you able to send an email through to support@zendesk.com and CC integrations@zendesk.com ?

We'll be able to help investigate and resolve this problem ASAP.

Thanks,

David

Edited April 14, 2021

Impossible to install. I tried to install and I got many times Sorry, there was a problem
An unexpected error occurred. Try installing the app again.

Une Licorne
Canada
12 minutes using the app
Zendesk replied April 14, 2021

Hi Une Licorne,

Thank you again for flagging this issue. We've been able to push a fix to this. Could you please let us know if this problem is now fixed or if you're still having any trouble with the installation?

Thank you!

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