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Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
- Solve customer service tickets faster with access to relevant customer data
- Process refunds and cancellations, directly from the Zendesk Support sidebar app
- With the click of a button, embed live chat in any storefront
- Popular with stores like yours
- Based in United States
- Highlights
- Works with the latest themes
Languages
English
Works with
- mailchimp
- trustpilot
- loyaltylion
- yotpo
- shipstation
- chargedesk
Categories
Pricing
External charges may be billed by Zendesk separately from your Shopify invoice. Learn more
Suite Team
$55 / month
per agent/month billed annually
14-day free trial
Suite Growth
$89 / month
per agent/month billed annually
14-day free trial
Suite Professional
$115 / month
per agent/month billed annually
14-day free trial
Suite Enterprise
$150 / month
per agent/month billed annually
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (90)
Do NOT use zendesk for website chat, sms and phone. The software interface is not user friendly and looks like it was designed 10 years ago and never updated. We spent multiple hours trying to get it setup as there was very little help/tutorials available.
Voip calls have significant lag when answering the call and overall call quality is very low.
You cannot send an sms to customers in any simple way.
There is no mobile app for answering calls so EVERY phone call must be answered at your desktop.
When I requested cancelling today they screenshot the contract saying I have to give them 30 days so will bill me for another month.
Ironically their website support is slow to respond.
We have changed over to Coax app. So much better for about the same cost.
Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that!
To all those concerned about this:
Do Not Use This App！
¡No uses esta aplicación!
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¡Verwenden Sie diese App nicht!
请勿使用此应用！
このアプリを使用しないでください！
이 앱을 사용하지 마세요!
¡Non utilizzare questa app!
¡Não use este aplicativo!
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لا تستخدم هذا التطبيق!
DO NOT USE ZENDESK. HIGHLY RECOMMEND GORGIAS!!! The irony of running a customer service company and yet having the absolutely worst customer service in the business is not lost on me. We finally upgraded our zendesk level, after years of them begging. They set it up incorrectly, and then absolutely ghosted us when we asked for assistance in correcting their error. So essentially, we paid for MONTHS for a service we did not receive. They are an absolutely terrible company. Please, please save your money and use someone else for your customer service needs.
Support
App support provided by Zendesk.
Resources
Launched
March 11, 2013
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