Lead customers to happiness
Give customers what they want - quick, easy, and personalized resolutions, through the channels of their choice.
Support your employees
Productive agents are happy agents. Unify your customer data in a single workspace -empowering agents to deliver better customer experience.
Knowledge is power
Give customers the most relevant answers and information automatically - and in context - for a faster self-service experience.
The best customer experiences are built with Zendesk.
Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:
- Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
- Process refunds and cancellations, directly from the Zendesk Support sidebar app
- With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
- Customize important order data you want to be displayed in Zendesk for your agents
The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
Note: The app is free for Zendesk customers who are on the Team Plan or above.
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
Free to install
While the app is free to install, it does require a subscription to the Zendesk Support Team Plan or above.
Most recent reviews
We have been using Zen Desk for over 4 years but had to cancel it this month. They are way behind the times when it comes to automation/Ai support, have poor customer service, a clunky ap interface and the cost is high with many additional fees for additional agents, programs etc. Also their billing is a bit shady with auto-renewals and no refunds for cancellations. 2 stars because Zen Desk worked well for us for years, but there are much better options out there.
Hi Western Rise,
We're really sorry to hear about your experience and have had to cancel.
I've let our accounts team know about the issues you've faced and really appreciate the feedback you've provided. We'll be reaching out directly to see if we can get some more details and make sure this doesn't happen again.
Velur® Jewelry & Accessoires
Wow einfach nur Wow! Habe mir die APP runtergeladen um sie zu testen. Nach kurzer Zeit wurde alles extrem unübersichtlicher, aufeinmal haben alle Mitarbeiter die selben Mails bekommen, es herrschte absoluter Chaos. Der Support ist praktisch unerreichbar, den Account kann man auch nicht löschen. Musst warten bis die Testversion abgelaufen ist bis mein Team wieder normal arbeiten konnte.
Hi Velur® Jewelry & Accessoires,
Thanks for taking the time to write this review and we're very sorry you've encountered these problems.
We're trying to locate your account details on our side, are you able to reach out to firstname.lastname@example.org and we can help resolve ASAP?
Letifly Lights & Decor
0 star for such a painful setup.
0 star for spending our time talking to their CS chat to solve issues.
1 star for the itself that is not friendly for our CS team to work with.
1 star for the rep who promised us features that are actually not included in our contract.
2 star for the pricing.
2 star for the customer service who rarely know any answer.
0 star for ourselves who trusted this solution based on their name VS looking into newer better solutions...
5 star for this review that will hopefully help other company to not waste their time with this CRM. A beautiful average rate of 1!
Thanks for taking the time to provide this feedback and really sorry you've experienced these issues.
Our account team will be following up help resolve your problem.