The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
All reviews
Tallmenshoes.com
Tried to switch billing from Yearly to Monthly and their site keeps loading then nothing happens. Contacted support before the payment due date and they never got back, just said they will CC finance department. What a joke. Now, they charge my card for yearly and said they cannot renew month to month because the contract started and we will have to wait next year? Really? We tried to update the subscription from your site before the due date but their site doesn't work. So now its our fault. Hmm. We will be looking for another app due to the worst customer support ever.
Developer reply
Hi Tallmenshoes.com,
Thank you for taking the time to reach out to us and share your feedback. For all billing related enquiries, your Account Executive can assist you further.
So that we can continue improving, please feel free to share any feedback regarding your experiences with the Zendesk Shopify App.
Regards,
Sean
NewVaping
It is not recommended to buy and use. Customer service will not solve your actual problem, just send you their blog. Lots of confusing options and the set-up process is complicated and tedious. The fee will not be renewed when it expires.
Developer reply
Hi NewVaping,
Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about which parts of setting up or configuring Zendesk were complicated or tedious?
Regards,
Sean
Epic Game Tables
Was charged full price when I thought I was paying month by month. The service never worked. Was very difficult to operate. When I asked to have their team fix the issue they went on to send links to blog posts rather than fixing the issue themselves. Wouldn't refund even after months of having a chat that didn't work.
Developer reply
Hi Epic Game Tables,
Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about some of the challenges you faced in the operation and utilisation of Zendesk?
Thank you again,
Sean
Makai
I am using zendesk on another shop and love it. Wasn't able to set it up on my new shop, as it always said that there is an error. contacted the support but didnt get any answer... pretty disappointing
Developer reply
Hi Makai!
Update on this issue: We've now fixed the problem and you should be able to install the integration again!
If you encounter any issues please contact our team directly at integrations@zendesk.com
Thanks,
David
Zefreya
Problem is still not fixed. Same error that everyone has when connecting with Zendesk. It says authentication failed.
Developer reply
Hi Zefreya,
Update on this issue: We've now fixed the problem and you should be able to connect the integration again!
If you encounter any issues please contact our team directly at integrations@zendesk.com
Thanks,
David
Trendz
The app doesn't install. I have the same problem with the folks below. I tried many times and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." (I do not have a previous Zendesk account or download). Please fix it!
Developer reply
Hi Trendz,
Update on this issue: We've now fixed the problem and you should be able to install the integration again!
If you encounter any issues please contact our team directly at integrations@zendesk.com
Thanks,
David
Nunai Brand
The app would not install at all. I continuously tried and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." I do not have a previous Zendesk account or download, it just would not work.
Developer reply
Hi Nunai Brand,
Update on this issue: We've now fixed the problem and you should be able to install the integration again!
Are you able to try installing again?
If you encounter any issues please contact our team directly at integrations@zendesk.com
Thanks,
David
Une Licorne
Impossible to install. I tried to install and I got many times Sorry, there was a problem
An unexpected error occurred. Try installing the app again.
Developer reply
Hi Une Licorne,
Thank you again for flagging this issue. We've been able to push a fix to this. Could you please let us know if this problem is now fixed or if you're still having any trouble with the installation?
Thank you!
iKids
This app is just kidding and ridiculous.
The live chat widget was disabled suddenly after I paid annually without any notifications!! Because they upgraded the zendesk package but not this shopify app.
Developer reply
Hi iKids,
Thank you for taking the time to reach out to us. I am very sorry to hear about your experience with the Shopify integration. The integration is available on all of our new Zendesk Suite plans, but our legacy plans do require a plan type of Support Teams or above in order to access the Marketplace.
I will follow up with your account team to discuss options in ensuring you have a plan that has access to this integration.
Thank you!
ExoGun - Percussive Therapy
really expensive for what it is but it does the job. setup was quite complicated as well. now that everything is setup i feel like i am stuck with it
Developer reply
Hi ExoGun,
Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about where the setup for the Shopify integration was challenging?
Thank you again,
Jessica