Zendesk

Omnichannel customer service and engagement platform

Shopify app insights
  • Popular with businesses in the United States

Free to install. Additional charges may apply.

Reviews

3.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 47% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 26% of ratings are 1 stars

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1 - 10 of 151 reviews

Loja - Instituto Brasileiro de Terapias holísticas

Location Brazil
Time spent using app 4 months

Worst app ever! I´m about to get another help desk! Keep reciveving this problem... Sorry, there was a problem. An unexpected error occurred. Try installing the app again. Support won´t help... Keep sending me to articles, don´t even take time to solve this. As i can see there is a lot of coments like mine! Don´t lose your time try to find another help desk... Zendesk sucks

Developer reply

June 30, 2022

Hi Loja,

Thanks for taking the time to write this review and we're very sorry you've encountered these problems. We've now fixed the problem and you should be able to install the integration again!

Regards,
Sean

O'Neill

Location United States
Time spent using app Over 4 years

Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.

Developer reply

April 3, 2022

Thank you for your review.

I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there any other fields which make up the 20% of information needed which is not available today?

Les Lunes

Location Germany
Time spent using app Over 1 year

The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!

GlossGenius Card Readers

Location United States
Time spent using app About 1 year

We love using the Shopify integration, it's great for finding quick details on a customer's order while solving tickets.

SE BIKES

Location United States
Time spent using app 4 months

Very useful app integration! Allows agents to easily connect customer questions with order specifics. It would be nice to have more detail without having to log in to Shopify though.

iminit

Location United States
Time spent using app 17 days

We recently integrated Shopify/Zendesk and it has been a fantastic tool! We can easily locate customer information as well as the interactions we have with our customers. This has elevated our customer service, providing a seamless customer experience.

Yes.Fit

Location United States
Time spent using app 4 months

We use this app so that our customer service team can see orders that were purchased via our shopify shop. Being able to see the transaction and shipping status without opening shopify allows our customer service team to answer questions regarding their order right away.

BioLite

Location United States
Time spent using app 11 months

The Zendesk and Shopify integration is a great tool for our Customer support team!!!! We are easily able to locate customer details and orders while we are working on a ticket rather than going back from one web page to the other. This is just one of the many ways we use this app!

Rad Power Bikes

Location United States
Time spent using app About 6 years

The Shopify/Zendesk is an integral part of our business, we use it to have surface-level visibility into customer order history and details as well as customer notes while doing sales and support. The app largely eliminates the need for an entire additional window. The reason I can only give 4/5 stars is that there are a few features I'd still love to see, that could truly let our team work solely through the Zendesk interface:
1. If we could place orders within the side-bar app
2. if we could connect ticket numbers with the SKUs in an order created from that customer interaction.

Developer reply

April 3, 2022

Thank you for your review.

I've captured your feedback regarding the creating orders and connecting tickets to orders for consideration in future updates.

GORUCK

Location United States
Time spent using app About 1 year

Shopify's integration with Zendesk is truly helpful in assisting our team with customer inquiries. The integration with both apps helps us provide quicker and more efficient service.

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