All reviews
Makai
I am using zendesk on another shop and love it. Wasn't able to set it up on my new shop, as it always said that there is an error. contacted the support but didnt get any answer... pretty disappointing
Developer reply
Hi Makai!
Thanks for alerting us to this problem. Our team is working to get this fixed ASAP and should have this resolved quickly.
Very sorry about the lack of response from our support team, I've tried locating your support request but can't find one relating to Makai for Shopify.
Are you able to send an email to integrations@zendesk.com and we'll rectify this ASAP?
Thanks,
David
Zefreya
Problem is still not fixed. Same error that everyone has when connecting with Zendesk. It says authentication failed.
Developer reply
Hi Zefreya,
We're very sorry for this experience, thank you for flagging this issue. Our engineering and product team is working on a resolution immediately. In case it's a separate issue, we'd also love to troubleshoot this with you live, which we can do if you reach out to us here: integrations@zendesk.com
Thank you for your patience!
Trendz
The app doesn't install. I have the same problem with the folks below. I tried many times and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." (I do not have a previous Zendesk account or download). Please fix it!
Developer reply
UPDATE:
Hi Trendz,
Thank you again for flagging this issue. We've been able to push a fix to this. Could you please let us know if this problem is now fixed or if you're still having any trouble with the installation?
Thank you!
Nunai Brand
The app would not install at all. I continuously tried and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." I do not have a previous Zendesk account or download, it just would not work.
Developer reply
Hi Nunai Brand,
Thank you again for flagging this issue. We've been able to push a fix to this. Could you please let us know if this problem is now fixed or if you're still having any trouble with the installation?
Thank you!
Une Licorne
Impossible to install. I tried to install and I got many times Sorry, there was a problem
An unexpected error occurred. Try installing the app again.
Developer reply
Hi Une Licorne,
Thank you again for flagging this issue. We've been able to push a fix to this. Could you please let us know if this problem is now fixed or if you're still having any trouble with the installation?
Thank you!
iKids
This app is just kidding and ridiculous.
The live chat widget was disabled suddenly after I paid annually without any notifications!! Because they upgraded the zendesk package but not this shopify app.
Developer reply
Hi iKids,
Thank you for taking the time to reach out to us. I am very sorry to hear about your experience with the Shopify integration. The integration is available on all of our new Zendesk Suite plans, but our legacy plans do require a plan type of Support Teams or above in order to access the Marketplace.
I will follow up with your account team to discuss options in ensuring you have a plan that has access to this integration.
Thank you!
ExoGun - Percussive Therapy
really expensive for what it is but it does the job. setup was quite complicated as well. now that everything is setup i feel like i am stuck with it
Developer reply
Hi ExoGun,
Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about where the setup for the Shopify integration was challenging?
Thank you again,
Jessica
Western Rise
We have been using Zen Desk for over 4 years but had to cancel it this month. They are way behind the times when it comes to automation/Ai support, have poor customer service, a clunky ap interface and the cost is high with many additional fees for additional agents, programs etc. Also their billing is a bit shady with auto-renewals and no refunds for cancellations. 2 stars because Zen Desk worked well for us for years, but there are much better options out there.
Developer reply
Hi Western Rise,
We're really sorry to hear about your experience and have had to cancel.
I've let our accounts team know about the issues you've faced and really appreciate the feedback you've provided. We'll be reaching out directly to see if we can get some more details and make sure this doesn't happen again.
Thanks,
David
Velur® Jewelry & Accessoires
Wow einfach nur Wow! Habe mir die APP runtergeladen um sie zu testen. Nach kurzer Zeit wurde alles extrem unübersichtlicher, aufeinmal haben alle Mitarbeiter die selben Mails bekommen, es herrschte absoluter Chaos. Der Support ist praktisch unerreichbar, den Account kann man auch nicht löschen. Musst warten bis die Testversion abgelaufen ist bis mein Team wieder normal arbeiten konnte.
Developer reply
Hi Velur® Jewelry & Accessoires,
Thanks for taking the time to write this review and we're very sorry you've encountered these problems.
We're trying to locate your account details on our side, are you able to reach out to integrations@zendesk.com and we can help resolve ASAP?
Thanks,
David Gillespie
Letifly Lights & Decor
0 star for such a painful setup.
0 star for spending our time talking to their CS chat to solve issues.
1 star for the itself that is not friendly for our CS team to work with.
1 star for the rep who promised us features that are actually not included in our contract.
2 star for the pricing.
2 star for the customer service who rarely know any answer.
0 star for ourselves who trusted this solution based on their name VS looking into newer better solutions...
5 star for this review that will hopefully help other company to not waste their time with this CRM. A beautiful average rate of 1!
Developer reply
Hi Letifly,
Thanks for taking the time to provide this feedback and really sorry you've experienced these issues.
Our account team will be following up help resolve your problem.
Thanks,
David