Zendesk , 154 reviews

Overall rating
3
Counts per rating level
  • 46% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 27% of ratings are 1 stars
August 5, 2016

We've been using Zen Desk for 5 years and the way it integrates all the contact points together is priceless! This app rocks!

Healthysurprise
United States
About 6 years using the app
March 9, 2017

Zendesk support and chat are essential for our site, as they allow us to support our customers efficiently.
The implementation is super easy.

Impregrafica
Mexico
Over 5 years using the app
March 9, 2017

I love the integration. It's really helpful to have the Shopify information right there for you to access and the link to it is the bomb. I use it all the time. The only thing I wish you could see is the tracking/shipping information as well. Not a dealbreaker by any means though. Thanks guys!

Gorumpl
United States
Almost 5 years using the app
March 10, 2017

Zendesk allows us to easily see customer orders in our CRM software (Zendesk). This makes it easy ofr our staff to check customer records. Great integration with Shopify.

Eyes Ganda Contact Lens
Philippines
Over 4 years using the app
June 18, 2018

Super app.. virker bare... nice

Kopkdk
Denmark
Over 4 years using the app
August 12, 2018

Can't live without it. Helps so much with customer support.

Mypleasurebox
United States
Over 4 years using the app
May 9, 2013

Zendesk is nice. It's easy to reply to Facebook, Twitter and emails on iPad, iPhone, android device and desktop. And especially cheap for first one year.

KollectionK
South Korea
Over 4 years using the app
April 12, 2013

Zendesk is amazing. Great support. Use the voice feature also for calls.

Ruth's Beauty
United States
Over 4 years using the app
March 24, 2022

Shopify has been an amazing tool for us and we are able to access other tools easily to become more efficient. The help we receive is prompt. There are minimal issues using Shopify. Other platforms we have used have been more difficult, not as efficient, or as helpful. This is a great tool for a busy business.

Fuse Lenses
United States
Over 4 years using the app
March 9, 2017

This app has really helped our ability to meet the needs of our customers quickly. I highly recommend this app, and don't know why you wouldn't use it. Really appreciate the flawless integration between Shopify & Zendesk.

Resoundingvoice
United States
About 4 years using the app