Reviews (161)

Overall rating
3
Counts per rating level
  • 45% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 30% of ratings are 1 stars
March 24, 2022

Shopify has been an amazing tool for us and we are able to access other tools easily to become more efficient. The help we receive is prompt. There are minimal issues using Shopify. Other platforms we have used have been more difficult, not as efficient, or as helpful. This is a great tool for a busy business.

Fuse Lenses
United States
About 3 years using the app
March 9, 2017

This app has really helped our ability to meet the needs of our customers quickly. I highly recommend this app, and don't know why you wouldn't use it. Really appreciate the flawless integration between Shopify & Zendesk.

Resoundingvoice
United States
Almost 3 years using the app
March 9, 2017

Very helpful app. Solid integration with shopify and provides all the information needed about the customer so that the
Agents can communicate efficiently.

Itil Premium
United States
Almost 3 years using the app
March 9, 2017

The integration between ZenDesk and Shopify seamlessly integrates our Customer Experience and eCommerce platforms. The result allows us to engage with our customers in a more personalized way by giving us visibility on their order history and account information. Among many different apps I use on the daily, the ZenDesk one is by far my favorite and most convenient tool.

John Elliott Co
United States
Over 2 years using the app
March 9, 2017

Zendesk support and chat are essential for our site, as they allow us to support our customers efficiently.
The implementation is super easy.

Impregrafica
Mexico
Over 2 years using the app
July 30, 2016

Works great. Highly recommended!

Touchkraft
United States
Over 2 years using the app
July 31, 2016

This app makes great customer service effortless...

Lifestyle Labs 2
United Kingdom
About 2 years using the app
Edited March 9, 2017

Super helpful! Really easy to see customer purchases and order history within support tickets.

Ideo U
United States
Almost 2 years using the app
March 9, 2017

This is the best app we have used so far, it is easy to integrate and takes no time at all to set up. It has improved our customer service tenfold since we started using it. I would highly recommend it to any business wanting to organise and improve their communication with their customers.

Beaufort And Blake
United Kingdom
Almost 2 years using the app
August 31, 2018

We receive so many messages that it helps a lot if we can tell right off the bat if the sender is an existing customer. Not everyone includes order numbers, so this helps reduce tracking down and connecting messages with their appropriate orders.

Gunskins
United States
Over 1 year using the app