Zendesk

Zendesk allows us to easily see customer orders in our CRM software (Zendesk). This makes it easy ofr our staff to check customer records. Great integration with Shopify.

Does everything it needs to. Could improve in some areas e.g. user friendliness, the ability to reply to a different email address etc.. but overall a very handy tool that has made life very easy.

As much as the software is solid, their customer support is so ridiculously bad that we're considering dumping it altogether. They make customer support software, yet they are unable to respond in a timely manner and that's made even worse by the fact that we're paying close to $1000 a month for their products.

Cannot recommend at all unless we get issues resolved.

We have used ZenDesk for a long time which is great in it's own right. The integration with Shopify is a breeze and makes responding to and researching tickets quick. Highly recommend!

Zendesk is best thing out there for customer service. I have used SalesForce extensively but find that Zendesk provides all the tools specific for addressing customer concerns. The email formatting and automation can be improved.

Very easy integration - pulls customer order history into your cases. Would be great if it would allow linking contacts (e.g. customer orders have different email address than Zendesk incoming tickets).

The integration between ZenDesk and Shopify seamlessly integrates our Customer Experience and eCommerce platforms. The result allows us to engage with our customers in a more personalized way by giving us visibility on their order history and account information. Among many different apps I use on the daily, the ZenDesk one is by far my favorite and most convenient tool.

Zendesk has been extremely helpful to stream line our customer service. Additionally it's extremely useful to be able to get into the customers order straight from Zendesk. Great App!!!

Super helpful! Really easy to see customer purchases and order history within support tickets.

This app has really helped our ability to meet the needs of our customers quickly. I highly recommend this app, and don't know why you wouldn't use it. Really appreciate the flawless integration between Shopify & Zendesk.