Reviews (161)

Overall rating
2.9
Counts per rating level
  • 45% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 30% of ratings are 1 stars
Edited June 26, 2019

About a month ago THE DATA OF SOME CUSTOMERS are not being loaded on the right sidebar (APP) of zendesk tickets.Was there an update? How to proceed?

I stress, this occurs with some requests only. In cases where this occurs, I hereby report that the CUSTOMER E-MAIL has been verified in zendesk and is exactly the same as the SHOPIFY customer email.

Please, contact me.

Ponto das Ofertas
Brazil
10 months using the app
March 10, 2017

Works pretty seamlessly. Imports sufficient data, and our customer service reps seem happy!

Gerry Anderson Official
United Kingdom
Almost 2 years using the app
March 22, 2022

En términos generales es buena, pero como todo en la vida, debe estar en mejora continua para satisfacer las necesidades del mercado cambiante.

Ankerstore Chile
Chile
Almost 2 years using the app
July 29, 2016

Helps out with customer service a lot.

Swag By Milo
United States
4 months using the app
March 30, 2022

The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!

Les Lunes
Germany
Over 1 year using the app
March 13, 2017

Integration with Shopify was a breeze, and it's been really useful to have Shopify data within our Zendesk portal. However, sometimes the Zendesk UI is a bit difficult to navigate and find what I'm looking for.

Bokksu
United States
Over 1 year using the app
January 7, 2022

Having the Shopify app installed into our Zendesk instance has brought a good amount of convenience and efficiency to our workflows, but there are a few features that are missing to take it to the next level. 1. Our team uses Timeline Notes rather than Order Notes to leave comments on an order. Seeing any timeline notes attached to each order expansion would be incredibly helpful. 2. Tags associated with each order displayed in the order expansion as well as the customer profile. This would improve our efficiency by a few clicks. 3. Quick links to specific apps, such as ReCharge would save a lot of time for our team as well Overall the app is extremely reliable and has brought a lot of clarity to our team.

Black Rifle Coffee Company
United States
About 6 years using the app
March 16, 2022

It's a wonderful seamless integration. I do wish there were more actions that could be taken without having to first go to Shopify.

Elysium Health
United States
Over 1 year using the app
Edited December 11, 2014

I have been trying to customize the tab for over a month. Everytime I ask for support, I get forwarded to a technical support link that contains language I am not familiar with. The website is http://www.florencescoveljewelry.com/ and the tab is support that appears on the left hand side. For the subject line. I just want it to be a drop-down menu. After spending about an hour on the phone with them, they told me they cannot resolve this and this is shopify's problem. After not resolving my issue, they told me only service team can do this and they charge me extra to help me. I think they do this on purpose so that the customer ends up paying more for an easy fix. I dont have an issue with it but please fix it soon.

Florence Scovel
United States
8 months using the app
Edited March 9, 2017

I wish it were possible to add more custom fields to the integration. However, it does allow us to quickly and easily see if a customer has an associated order in Shopify and get there quickly. Overall, it's a big help!

Starry Inc
United States
Over 1 year using the app