Zendesk , 153 reviews

Overall rating
3.5
Counts per rating level
  • 46% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 27% of ratings are 1 stars
June 13, 2017

Zendesk should really re-evaluate talent they bring in for their app development. Their apps are clunky, not intuitive and super buggy. Their mobile app is a disaster (just read reviews on the Apple's App store) App used to work just fine. Then, for no reason, the Shopify integration just stopped working. The right pane of the support ticket (in Zendesk) used to display Shopify's order info. That's gone now. App is showing as installed on both ends (Shopify and Zendesk) yet nothing works. Attempts of deleting and re-installing proved fruitless. I am permanently deleting this piece of crap and will be looking for Zendesk replacement.

Dewinespot
United States
Time spent using app: Almost 4 years
March 21, 2017

Zendesk works great with Shopify. It would be great if the full order details could be pulled to the dashboard for replying customers. Other than that, it's great, highly recommended!

Ask And Embla
United States
Time spent using app: About 3 years
March 20, 2017

The Shopify/Zendesk integration works well and displays customer order information along with their support ticket. Much of the displayed data is linked and will take you to the relevant information in your shopify dashboard.

So far so good!

Marimo Marshmallow Store
Japan
Time spent using app: Over 1 year
March 20, 2017

Works very well. Haven't had any issues between shopify and zendesk.

Would recommend this app.

www.dapperlighting.com

Dapper Lighting
United States
Time spent using app: 6 months
March 16, 2017

Great integration with Shopify to have control with the costumers. Also the chat of zopim works great with our site www.mayoreototal.mx

Mayoreototal
Mexico
Time spent using app: Over 1 year
March 13, 2017

Integration with Shopify was a breeze, and it's been really useful to have Shopify data within our Zendesk portal. However, sometimes the Zendesk UI is a bit difficult to navigate and find what I'm looking for.

Bokksu
United States
Time spent using app: Over 1 year
March 13, 2017

I think Zendesk is far superior to other systems in terms of ease of setting up the system and logic. It has helped us during a time where our inventory tracking system has been problematic so we keep record of customers orders here as well. Our response time has improved dramatically as a result of the usage, tracking, and reporting. I wish it was a bit clearer in terms of reporting the pieces that would be taken away post free-trial. Salesforce desk offers a little more robust reporting for a lesser price. The other issue I am currently having is the integration with our Ringcentral application. Its been weeks with no fix unfortunately and I'm feeling like we are being pigeon-holed into buying Zendesk's talkdesk instead, so the system is coming off as nickel and dimey

Fctry
United States
Time spent using app: Over 3 years
March 13, 2017

Loads quickly within ZenDesk and works beautifully to access our customer information and order data with one click. Saves our customer support team many clicks.

Veppocig
United States
Time spent using app: 6 months
March 13, 2017

With this integration, we're able to swiftly pull up customer information & order details. This keeps our team focusing on customer interactions rather than tracking down orders. Thumbs up!

Outdoor Voices
United States
Time spent using app: Over 6 years
March 11, 2017

Not a bad product. Needs a few more features from a support perspective. Integration is easy and works well. But it needs to support more than one shopify store.

Wipebookus
Canada
Time spent using app: Over 3 years