Zendesk , 155 reviews

Overall rating
Counts per rating level
  • 46% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 28% of ratings are 1 stars
March 9, 2017

Very helpful app. Solid integration with shopify and provides all the information needed about the customer so that the
Agents can communicate efficiently.

Itil Premium
United States
Over 9 years using the app
February 25, 2022

La integración de las dos plataformas es ideal. Nos permite ahorrar tiempo de gestión ya que podemos anticipar las preguntas de nuestros clientes y brindar soporte oportuno con la información predispuesta.

Over 7 years using the app
April 1, 2015

I'm a one-person store, and so using an app to consolidate my customer service emails never really crossed my mind. Because it's just me, all of my customer emails were routed to my personal email inbox, but when I would have big campaigns my inbox would get flooded. Using Zendesk, even for just a few weeks, has made a huge difference in responding to customer emails, both behind-the-scenes and for what the customer sees.

One of the things I like about it is that there are apps you can add within Zendesk to show things like Shopify orders from that customers, and even Mailchimp activity. Setup was simple, it connected easily and I was able to add a "Help" button on my Shopify page. I was even able to forward other emails (such as the ones that customers would reply to from a newsletter) so that they all are re-routed to my Zendesk account.

I highly recommend this for everyone with an online store. It's really inexpensive (if you're a small shop, you can get away with the $1/month plan); I opted for the next level ($29/month) to get a few extra features.

Nicolesy Store
United States
Over 7 years using the app
March 20, 2017

Works very well. Haven't had any issues between shopify and zendesk.

Would recommend this app.


Dapper Lighting
United States
Over 7 years using the app
March 9, 2017

I love the integration. It's really helpful to have the Shopify information right there for you to access and the link to it is the bomb. I use it all the time. The only thing I wish you could see is the tracking/shipping information as well. Not a dealbreaker by any means though. Thanks guys!

United States
Almost 5 years using the app
June 21, 2017

Zendesk has helped us to stay in touch with our clients need, is a must have tool for those looking to have the best ecommerce support to their clients.

Dont hesitate to get their service for your ecommerce, there is no other tool like this with the support.

Baltic Wonder
United States
Almost 5 years using the app
June 18, 2018

Super app.. virker bare... nice

Over 4 years using the app
August 12, 2018

Can't live without it. Helps so much with customer support.

United States
Over 4 years using the app
May 9, 2013

Zendesk is nice. It's easy to reply to Facebook, Twitter and emails on iPad, iPhone, android device and desktop. And especially cheap for first one year.

South Korea
Over 4 years using the app
August 5, 2016

We've been using Zen Desk for 5 years and the way it integrates all the contact points together is priceless! This app rocks!

United States
Over 4 years using the app