The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Really nice CRM app.
Used it on my store: https://happypatron.com
We've been using Zen Desk for 5 years and the way it integrates all the contact points together is priceless! This app rocks!
Zendesk makes it so easy to stay on top of our customer support!
Drops Of Vapor
Makes it really easy to respond to cases without needing to go back and forth between apps to get relevant customer data.
Zen Yarn Garden Inc
This app is the best for keeping all our customer emails and inquiries in one place rather than bombarding an email address. I love being able to look up the history when a customer returns with more questions. Also appreciate that our agents can have a conversation internally prior to replying.
Natural Baby 2
Gets straight to the heart of the customers data in Zendesk. One click and your in the Shopify order. Loads fast, is reliable. We love it and makes our NBS Helpdesk team much happier!
Zendesk is by far the best customer service platform out there. It makes the job of replying to customer service requests quick and easy. The Shopify integration allows you to easily see all previous orders placed by the customer. It also shows the fulfillment status of the order, and provides you with a link to open the order in Shopify.
If you use Zendesk, this app is a Must!.
We use both the messaging, chat, & telephone. Easy to use and navigate. Great way to keep track customer service.
makes things a lot easier having two of our main systems connected
I wish it were possible to add more custom fields to the integration. However, it does allow us to quickly and easily see if a customer has an associated order in Shopify and get there quickly. Overall, it's a big help!