Zendesk , 155 reviews
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This app has worked great for us. It has been reliable and accurate when pulling in customers' order info. I recommend it.
Very useful app integration! Allows agents to easily connect customer questions with order specifics. It would be nice to have more detail without having to log in to Shopify though.
While this is pretty much the standard against which customer service apps are judged, and there are some worthy competitors, in the end most people will default (like we did) to this. It can be a bit tricky to learn and the pricing has proved higher than we'd like for what it does, nonetheless it functions reliably and seems to have capabilities that we can grow into.
Even though it's not that easy to set up the whole app, after that it works at an absolute optimum. In addition, the support is fast, always available and helps you very well!
Thanks Bellezza Republic!!
I am running a couple of stores with shopify and bigcommerce. I have installed Zendesk on my shopify stores including Jaipur Hair & Instalength. But their customer support sucks and i personally do not recommend. They didn't treat customers like customers when it comes to proper support we require being in India.
So instead of Zendesk, I strongly recommend Freshdesk or Freshchat. I have lost whatever i have paid them in front for annual plan. They didn't resolve the concern i have asked them to do instead they are like all the payments are non refundable.
Please do not waste your time with them.
Great App, but always show a boring error "Whoops, looks like something went wrong". How can i solve it?
Hi Varejo! Thanks for your review!
Thanks for raising this concern. When is this error showing?
We've also launched an Early Access Program for our new Shopify integration, would you be interested in taking part?
http://goto.zendesk.com/shopify
really expensive for what it is but it does the job. setup was quite complicated as well. now that everything is setup i feel like i am stuck with it
Hi ExoGun,
Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about where the setup for the Shopify integration was challenging?
Thank you again,
Jessica
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Hi Bonsaro,
Just double checking on this review, was there an issue with the integration?
Thanks,
David
I am using zendesk on another shop and love it. Wasn't able to set it up on my new shop, as it always said that there is an error. contacted the support but didnt get any answer... pretty disappointing
Hi Makai!
Update on this issue: We've now fixed the problem and you should be able to install the integration again!
If you encounter any issues please contact our team directly at integrations@zendesk.com
Thanks,
David
Did not work on Safari, but on Chrome the integration worked fine. Seems to be a very good solution to easily link Zendesk and Shopify without coding skills.
Thanks LucyBalu!
We'll look into the Safari issue, thanks for raising it!
Cheers,
David