Zendesk , 155 reviews
Refine
-
By rating
makes things a lot easier having two of our main systems connected
Worst app ever! I´m about to get another help desk! Keep reciveving this problem... Sorry, there was a problem. An unexpected error occurred. Try installing the app again. Support won´t help... Keep sending me to articles, don´t even take time to solve this. As i can see there is a lot of coments like mine! Don´t lose your time try to find another help desk... Zendesk sucks
Hi Loja,
Thanks for taking the time to write this review and we're very sorry you've encountered these problems. We've now fixed the problem and you should be able to install the integration again!
Regards,
Sean
Tried to switch billing from Yearly to Monthly and their site keeps loading then nothing happens. Contacted support before the payment due date and they never got back, just said they will CC finance department. What a joke. Now, they charge my card for yearly and said they cannot renew month to month because the contract started and we will have to wait next year? Really? We tried to update the subscription from your site before the due date but their site doesn't work. So now its our fault. Hmm. We will be looking for another app due to the worst customer support ever.
Hi Tallmenshoes.com,
Thank you for taking the time to reach out to us and share your feedback. For all billing related enquiries, your Account Executive can assist you further.
So that we can continue improving, please feel free to share any feedback regarding your experiences with the Zendesk Shopify App.
Regards,
Sean
Update:
I finally got reply from the manager, Maxime, after he reviewed my case, he helped me right away, and respond my email within a day.
and now my zendesk works perfectly.
I changed my rate from 1 star to 5 stars, all because Maxime's help.
If you are looking for customer services app on shopifty, Zendesk is the best choice, and if you have low budget, you always can start at as low as only $1.
you wont regret.
------------------------------------
Like the concept of Zendesk,
But i cant install the zendesk with my shopify and contacted with support team almost a month. But i did not hear from them for almost two weeks.
supper disappointed.
Do not waste your time to deal with them.
The app functions ok, however their customer service is completely garbage. There are far better apps with way more functionality out there. I made the mistake of prepaying for a year and they don't have the decency to refund. would not recommend
Was charged full price when I thought I was paying month by month. The service never worked. Was very difficult to operate. When I asked to have their team fix the issue they went on to send links to blog posts rather than fixing the issue themselves. Wouldn't refund even after months of having a chat that didn't work.
Hi Epic Game Tables,
Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about some of the challenges you faced in the operation and utilisation of Zendesk?
Thank you again,
Sean
I want the app to be able to use my Zendesk and see the order info directly there, but I don't want to use the chat feature in the site.
So far I am unable to remove that even if I disable the widget. I ended up removing the entire app but I would like to be able to use it. Any advice? Thanks
Hi Chipotle Good,
Thanks for letting us know about your problem, we'll have a look into it and hopefully we can resolve this quickly. Would you be able to raise a ticket by emailing support@zendesk.com and I'll keep an eye out for your ticket.
In the meantime, we've just launched a new Zendesk<>Shopify integration which is in an Early Access Program. You can use the new integration to turn on/off the Web widget from within Zendesk, whilst still using the sidebar apps.
Here's a link to sign up to the EAP:
https://support.zendesk.com/hc/en-us/community/posts/360038589674-What-is-the-new-Shopify-integration-and-how-do-I-sign-up-
Thanks,
David
We have been using the Shopify integration with Zendesk for over a year. It has helped increase the speed with answering tickets by providing some of the basic information that may be needed. With that said, it is missing some other features that would make a huge difference. Due to the way our company is setup, we have to have 3 different Shopify widgets on our Zendesk account. This is a real slow down and takes up a lot of space within our tickets. It would be great if we could have a drop down to switch between different stores we own. It would also be beneficial to have some quick link buttons to add information to a ticket without having to copy and paste everything. Maybe look and see what ChannelReply is doing and see if there is a way to integrate some of that into the app. Overall a good app, just feels dated and needs more updates.
Worse app I ever used. First he slowed the site down absurdly. When I requested the ticket information because it contained all the conversations with the customers they refused to provide me saying that I need to upgrade my plan to have easy access or obtain via API. I need to pay more to have my informations? This is completly absurd. This is not a serious company.
App is OK. While helpful, functionality is minimal - only access to basic order info (order number, customer name ect.) is available. While this is great, the ability to transfer information, specifically customer name, address ect. would be ideal. It would improve workflows and allow me to use information customers input to generate orders. Whenever I reach out to Zendesk to inquire - they say it is on Shopify to do this while Shopify maintains it is on Zendesk to do this.