Reviews (161)

Overall rating
2.9
Counts per rating level
  • 45% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 30% of ratings are 1 stars
Edited February 24, 2021

Flimsy integration with Shopify, I had a lot of problems, technical support was weak and inefficient even if I had a paid plan. Still waiting for them to be fixed. Ironically it is a customer support solution company but customer support is very bad. They never replied to my emails so I had to look for a solution by myself, this is not what I was expecting when I started a paid plan. I can see I ...

IMG Home
United States
7 months using the app
Zendesk replied February 24, 2021

Hi IMG Home,

Really sorry to hear about the experience you've had!

I've tried searching for your emails from this side but need more details to help solve your problem.

Would ...

August 1, 2016

makes things a lot easier having two of our main systems connected

Square Panda
United States
7 months using the app
March 9, 2017

Extremely customizable and well thought out app. Would recommend!

Toughcords
United States
7 months using the app
May 11, 2016

If customer service matters to you, you should have a system like zendesk to allow to centralize all your communication in one dashboard. I have been using Zendesk forever. And the fact that they bought Zopim Chat and integrated it into their system was a dream come true. A+++ Zendesk.
Team Zendesk forever.

Touba Coffee Tea
United States
6 months using the app
March 13, 2017

Loads quickly within ZenDesk and works beautifully to access our customer information and order data with one click. Saves our customer support team many clicks.

Veppocig
United States
6 months using the app
April 19, 2021

The app doesn't install. I have the same problem with the folks below. I tried many times and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." (I do not have a previous Zendesk account or download). Please fix it!

Trendz
Brazil
6 months using the app
Zendesk replied April 19, 2021

Hi Trendz,

Update on this issue: We've now fixed the problem and you should be able to install the integration again!

If you encounter any issues please contact our team ...

March 22, 2022

We have been using the Shopify integration with Zendesk for over a year. It has helped increase the speed with answering tickets by providing some of the basic information that may be needed. With that said, it is missing some other features that would make a huge difference. Due to the way our company is setup, we have to have 3 different Shopify widgets on our Zendesk account. This is a real ...

Angel Studios Gift Factory
United States
5 months using the app
December 6, 2020

B e careful. I used zendesk for a month and loved it. Then as soon as I paid almost all of the features went away and they disconnected all of my settings. I lost all of my communication and because I was only paying a mid-tier plan they eliminated any support other than searching their faq page. I had paid a year in advance and asked that I be refunded for the 11 months that were now unusable. ...

Topped Toys
Canada
5 months using the app
March 9, 2017

This app has worked great for us. It has been reliable and accurate when pulling in customers' order info. I recommend it.

Shumakolowa
United States
4 months using the app
June 22, 2018

The app is really working well in terms of feeding data to Zendesk, but it is really heavy on the pagespeed. Hope that zendesk will look into this.

Blacksnowdk
Denmark
4 months using the app