Zendesk

Zendesk

From $49/month. 14-day free trial. Additional charges may apply.
Rating (3.6)
Reviews
Developer
152 reviews
152 reviews
Overall rating
3.6
Counts per rating level
  • 47% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 26% of ratings are 1 stars
152 reviews
July 31, 2016

Good service for automating customer service.

Baetea
United States
Time spent using app: About 4 years
July 31, 2016

App is OK. While helpful, functionality is minimal - only access to basic order info (order number, customer name ect.) is available. While this is great, the ability to transfer information, specifically customer name, address ect. would be ideal. It would improve workflows and allow me to use information customers input to generate orders. Whenever I reach out to Zendesk to inquire - they say it is on Shopify to do this while Shopify maintains it is on Zendesk to do this.

Mycharge
United States
Time spent using app: Over 1 year
July 31, 2016

This app makes great customer service effortless...

Lifestyle Labs 2
United Kingdom
Time spent using app: Almost 3 years
July 30, 2016

Works great. Highly recommended!

Touchkraft
United States
Time spent using app: Over 2 years
July 30, 2016

Great app! Highly recommended!

Easyskinz
United Kingdom
Time spent using app: Almost 3 years
July 29, 2016

We love the Zendesk Shopify integration. It really provides all the data our customer service team needs to properly respond to a request- often without even having to log in to our Shopify portal! This has saved us countless hours each week as a result we were able to transition one CS rep to another role!

Bandwear Store
United States
Time spent using app: 11 months
July 29, 2016

Helps out with customer service a lot.

Swag By Milo
United States
Time spent using app: 4 months
July 29, 2016

Great app. Makes customer service for my store much easier.

Unveiledwife
United States
Time spent using app: Over 1 year
July 29, 2016

Works great and allows us to keep all of our support issues in a single thread. Highly recommend!

Macdougall Bats
United States
Time spent using app: About 3 years
June 20, 2016

While this is pretty much the standard against which customer service apps are judged, and there are some worthy competitors, in the end most people will default (like we did) to this. It can be a bit tricky to learn and the pricing has proved higher than we'd like for what it does, nonetheless it functions reliably and seems to have capabilities that we can grow into.

Livefashionable
United States
Time spent using app: 3 months