Zendesk

Omnichannel customer service and engagement platform

Shopify app insights
  • Popular with businesses in the United States

Free to install. Additional charges may apply.

Reviews

3.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 47% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 26% of ratings are 1 stars

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131 - 140 of 151 reviews

Mycharge

Location United States
Time spent using app Over 1 year

App is OK. While helpful, functionality is minimal - only access to basic order info (order number, customer name ect.) is available. While this is great, the ability to transfer information, specifically customer name, address ect. would be ideal. It would improve workflows and allow me to use information customers input to generate orders. Whenever I reach out to Zendesk to inquire - they say it is on Shopify to do this while Shopify maintains it is on Zendesk to do this.

Lifestyle Labs 2

Location United Kingdom
Time spent using app Almost 3 years

This app makes great customer service effortless...

Touchkraft

Location United States
Time spent using app Over 2 years

Works great. Highly recommended!

Easyskinz

Location United Kingdom
Time spent using app Almost 3 years

Great app! Highly recommended!

Bandwear Store

Location United States
Time spent using app 11 months

We love the Zendesk Shopify integration. It really provides all the data our customer service team needs to properly respond to a request- often without even having to log in to our Shopify portal! This has saved us countless hours each week as a result we were able to transition one CS rep to another role!

Swag By Milo

Location United States
Time spent using app 4 months

Helps out with customer service a lot.

Unveiledwife

Location United States
Time spent using app Over 1 year

Great app. Makes customer service for my store much easier.

Macdougall Bats

Location United States
Time spent using app About 3 years

Works great and allows us to keep all of our support issues in a single thread. Highly recommend!

Livefashionable

Location United States
Time spent using app 3 months

While this is pretty much the standard against which customer service apps are judged, and there are some worthy competitors, in the end most people will default (like we did) to this. It can be a bit tricky to learn and the pricing has proved higher than we'd like for what it does, nonetheless it functions reliably and seems to have capabilities that we can grow into.

Natures Healing Crystals

Location United States
Time spent using app 3 months

While I feel this could be a great app for a large store, for us it is simply an added expense without much justification.