Reviews (158)

Overall rating
3.1
Counts per rating level
  • 46% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 28% of ratings are 1 stars
Edited January 26, 2021

This is useless. We have several chat/FAQ widgets (different ones for each site). This integration put the wrong chat widget on our shopify store... There's no option to switch to a different one.

Sermon on the Mount Extras Store
United States
25 minutes using the app
Zendesk replied February 2, 2021

Hi Sermon on the Mount Extras,

Thanks for flagging this for us. Our integration currently deploys the Default brand's widget onto the Shopify storefront.

We're working on a feature to allow selection of different brand's widgets and I'll let you know when it's available.

Thanks,

David

December 21, 2016

This app can't get installed on my shopify store...

Kidotoy
United States
20 minutes using the app
January 4, 2017

Will not install on my store. Haven't heard back from the support group.

Jefferson Lane 2
United States
11 minutes using the app
July 1, 2020

Tengo un chat malicioso instalado sin ningún tipo de autorización por nuestros administradores de la empresa zendesk el cual no me deja borrarle y a puesto mi página muy pesada dañado mi velocidad de carga totalmente. no me responden de soporte necesito de su ayuda y colaboración.

Antidoto Store
Colombia
9 minutes using the app
Zendesk replied July 12, 2020

Hi Antidoto,

Apologies for the delayed reply and really sorry to hear about your experience!

Are you able to submit a support request to our team at support@zendesk.com and our team will help get this resolved ASAP.

Thanks,

David

Edited May 28, 2019

The app lacks per-site customization options. We need our Shopify site to use different options such as a color that matches the theme. This application will not let you override your Zendesk defaults.

If we have to use the javascript API to customize the options, we might as well just do everything with javascript in one place, thereby making the app redundant.

QuickShipSupplements
United States
8 minutes using the app
April 18, 2021

The app would not install at all. I continuously tried and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." I do not have a previous Zendesk account or download, it just would not work.

Nunai Brand
United States
7 minutes using the app
Zendesk replied April 19, 2021

Hi Nunai Brand,

Update on this issue: We've now fixed the problem and you should be able to install the integration again!

Are you able to try installing again?

If you encounter any issues please contact our team directly at integrations@zendesk.com

Thanks,

David

Edited April 14, 2021

Impossible to install. I tried to install and I got many times Sorry, there was a problem
An unexpected error occurred. Try installing the app again.

Une Licorne
Canada
12 minutes using the app
Zendesk replied April 14, 2021

Hi Une Licorne,

Thank you again for flagging this issue. We've been able to push a fix to this. Could you please let us know if this problem is now fixed or if you're still having any trouble with the installation?

Thank you!

April 12, 2020

It's been four days since I first reached out to their support. One app feature is not working as intended, and it is creating quite a lot of support debt. I already gave access to one of their support staff to have a look and sent two follow-ups. We're still waiting.

Customer service is critical for business. I'd advise going with a competitor that has support chat and decent response times. I paid a year in advance too. I doubt they would even issue a refund for the rest of the period so I won't even try.

No need to say we'll switch to another helpdesk company as soon as we can.

Canvas by Numbers
Spain
Zendesk replied July 12, 2020

Hi Canvas by Numbers,

Let me start with a big sorry for the delayed response, hopefully we can get this problem fixed quickly.

What's the issue you've encountered? Which feature isn't working?

Thanks,

David