Zendesk , 155 reviews

Overall rating
2.9
Counts per rating level
  • 46% of ratings are 5 stars
  • 19% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 28% of ratings are 1 stars
March 23, 2022

We love the Shopify integration with Zendesk. It helps us serve our customers in a timely and accurate way by having access to any prior orders, all in one place. As someone who has not spent a lot of time in the customer service area before, Zendesk made it very easy to learn the platform, access support, and optimize our customer experience.

MPOWERD Inc.
United States
About 4 years using the app
March 9, 2017

If you use Shopify and Zendesk, this app is a no-brainer. Provides all kinds of information that your support team will find valuable. Give it a try!

Pawstruck
United States
Over 3 years using the app
March 9, 2017

Very easy integration - pulls customer order history into your cases. Would be great if it would allow linking contacts (e.g. customer orders have different email address than Zendesk incoming tickets).

Decadent Minimalist
United States
Over 3 years using the app
March 9, 2017

Makes Customer Service a breeze! I am able to glance at customers orders right within ZenDesk and it gives me a snapshot of all of the information I need!

Kaged Store
United States
Over 3 years using the app
July 26, 2018

Saves a lot of time, especially during non business hours.

Quality Golf Cart Covers
United States
Over 3 years using the app
March 9, 2017

This is the best app we have used so far, it is easy to integrate and takes no time at all to set up. It has improved our customer service tenfold since we started using it. I would highly recommend it to any business wanting to organise and improve their communication with their customers.

Beaufort And Blake
United Kingdom
Over 3 years using the app
August 5, 2016

We use both the messaging, chat, & telephone. Easy to use and navigate. Great way to keep track customer service.

Feca Usa
United States
Over 3 years using the app
March 9, 2017

We have used ZenDesk for a long time which is great in it's own right. The integration with Shopify is a breeze and makes responding to and researching tickets quick. Highly recommend!

Nwgsupply Com
United States
Over 3 years using the app
August 5, 2016

Makes it really easy to respond to cases without needing to go back and forth between apps to get relevant customer data.

Drops Of Vapor
United States
Over 3 years using the app
July 29, 2016

Works great and allows us to keep all of our support issues in a single thread. Highly recommend!

Macdougall Bats
United States
About 3 years using the app