The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Terrible support! I want to delete the app but the widget stays on my website no matter what I do. Support tells me my issue is resolved when nothing is resolved! Even if you submit a query/complaint/support ticket on their website it dies not go through.
Really sorry to hear about this and hopefully I can help. I can see from your ticket that we sent over some instructions to remove the widget code. Have you been able to make the required changes?
Happy to jump on a call to walk through the updates required.
Home Kitchen Factory
Worse app I ever used. First he slowed the site down absurdly. When I requested the ticket information because it contained all the conversations with the customers they refused to provide me saying that I need to upgrade my plan to have easy access or obtain via API. I need to pay more to have my informations? This is completly absurd. This is not a serious company.
I want to install but it returns an error.
help help help help help help help help help help help help
We're here to help! Are you able to email email@example.com and I will keep an eye out for your ticket?
Just double checking on this review, was there an issue with the integration?
I want the app to be able to use my Zendesk and see the order info directly there, but I don't want to use the chat feature in the site.
So far I am unable to remove that even if I disable the widget. I ended up removing the entire app but I would like to be able to use it. Any advice? Thanks
Hi Chipotle Good,
Thanks for letting us know about your problem, we'll have a look into it and hopefully we can resolve this quickly. Would you be able to raise a ticket by emailing firstname.lastname@example.org and I'll keep an eye out for your ticket.
In the meantime, we've just launched a new Zendesk<>Shopify integration which is in an Early Access Program. You can use the new integration to turn on/off the Web widget from within Zendesk, whilst still using the sidebar apps.
Here's a link to sign up to the EAP:
The support is a disaster! Honestly the worst Ive ever encountered! Cant log into my Shopify App, when I request password after trying 100 times. No email comes, no help, nothing, had a ticket for the past 7 days, no response. If I could give this ZERO stars. I would.
Complete car crash! Dont bother with this!
Hi Body Revolution,
Really sorry about your horrible experience. I've just found your ticket and have responded, hopefully we can get this resolved quickly.
Good to see some developer responses. App works as expected and saves us a lot of time. Unfortunately it matches the order based on the primary email address in Zendesk, which oftentimes is different. It would be good if it also matched by secondary email addresses and/or Shopify order number set in Zendesk.
Thanks for your review!
We're making some major updates to the integration at the moment including how we match orders to customers in the app, using the phone number or some other account attributes.
Would you be interested in joining the Early Access Program for the updated integration? Sign up here: http://goto.zendesk.com/shopify
Great App, but always show a boring error "Whoops, looks like something went wrong". How can i solve it?
Hi Varejo! Thanks for your review!
Thanks for raising this concern. When is this error showing?
We've also launched an Early Access Program for our new Shopify integration, would you be interested in taking part?
Tengo un chat malicioso instalado sin ningún tipo de autorización por nuestros administradores de la empresa zendesk el cual no me deja borrarle y a puesto mi página muy pesada dañado mi velocidad de carga totalmente. no me responden de soporte necesito de su ayuda y colaboración.
Apologies for the delayed reply and really sorry to hear about your experience!
Are you able to submit a support request to our team at email@example.com and our team will help get this resolved ASAP.
If you like me couldn't figure out why it's not showing the order information in your Zendesk, you have to click the *************** "Apps" button in the top right corner.
Thanks for your review and tips on how to use the app!