Zendesk

If you use Shopify and Zendesk, this app is a no-brainer. Provides all kinds of information that your support team will find valuable. Give it a try!

Saves a lot of time, especially during non business hours.

This is the best app we have used so far, it is easy to integrate and takes no time at all to set up. It has improved our customer service tenfold since we started using it. I would highly recommend it to any business wanting to organise and improve their communication with their customers.

We use both the messaging, chat, & telephone. Easy to use and navigate. Great way to keep track customer service.

We have used ZenDesk for a long time which is great in it's own right. The integration with Shopify is a breeze and makes responding to and researching tickets quick. Highly recommend!

Makes it really easy to respond to cases without needing to go back and forth between apps to get relevant customer data.

DO NOT USE ZENDESK. HIGHLY RECOMMEND GORGIAS!!! The irony of running a customer service company and yet having the absolutely worst customer service in the business is not lost on me. We finally upgraded our zendesk level, after years of them begging. They set it up incorrectly, and then absolutely ghosted us when we asked for assistance in correcting their error. So essentially, we paid for MONTHS for a service we did not receive. They are an absolutely terrible company. Please, please save your money and use someone else for your customer service needs.

Even though it's not that easy to set up the whole app, after that it works at an absolute optimum. In addition, the support is fast, always available and helps you very well!

Zendesk support and chat are essential for our site, as they allow us to support our customers efficiently.
The implementation is super easy.

Zendesk allow us to provide excellent customer service using Facebook and email channels. Great integration with Shopify.