Reviews (161)

Overall rating
2.9
Counts per rating level
  • 45% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 30% of ratings are 1 stars
March 9, 2017

Zendesk support and chat are essential for our site, as they allow us to support our customers efficiently.
The implementation is super easy.

Impregrafica
Mexico
Over 3 years using the app
March 9, 2017

Zendesk allow us to provide excellent customer service using Facebook and email channels. Great integration with Shopify.

Glutax Philippines
Philippines
Over 3 years using the app
July 29, 2016

Works great and allows us to keep all of our support issues in a single thread. Highly recommend!

Macdougall Bats
United States
About 3 years using the app
March 21, 2017

Zendesk works great with Shopify. It would be great if the full order details could be pulled to the dashboard for replying customers. Other than that, it's great, highly recommended!

Ask And Embla
United States
About 3 years using the app
July 31, 2016

This app makes great customer service effortless...

Lifestyle Labs 2
United Kingdom
Almost 3 years using the app
July 30, 2016

Great app! Highly recommended!

Easyskinz
United Kingdom
Almost 3 years using the app
March 9, 2017

Very easy integration - pulls customer order history into your cases. Would be great if it would allow linking contacts (e.g. customer orders have different email address than Zendesk incoming tickets).

Decadent Minimalist
United States
Over 2 years using the app
March 10, 2017

Zendesk allows us to easily see customer orders in our CRM software (Zendesk). This makes it easy ofr our staff to check customer records. Great integration with Shopify.

Eyes Ganda Contact Lens
Philippines
Over 2 years using the app
February 4, 2014

Amazing App, and great integration.
If you're having trouble getting it to work, make sure that your store address starts with https and not just http

Studio Ve
United States
Over 2 years using the app
July 30, 2016

Works great. Highly recommended!

Touchkraft
United States
Over 2 years using the app